Fraud Operations Agent

Role –Fraud Analyst

Work location – Malaysia (Kuala Lumpur)

Duration – 12 Months (Extendable)

Mode of work – Working from office

Flexible on Rotational Shift (Including Night shist)

Immediate joiner Preffered

Job Description:

Fraud Operations professionals monitor transactions and customer behavior to identify suspicious activity, minimize financial losses, and protect customers and the bank from fraud.

 Key Responsibilities

1. Transaction Monitoring

Review real-time or batch transactions for unusual patterns

Flag suspicious activities (e.g., high-value transfers, unusual locations)

Use fraud detection systems and rule engines

2. Fraud Investigation

Analyze flagged alerts and determine if fraud has occurred

Review account history, device/IP data, and customer behavior

Document findings and maintain audit trails

3. Customer Interaction

Contact customers to verify suspicious transactions

Educate customers about fraud risks and prevention

Handle disputes and fraud claims

4. Fraud Prevention & Controls

Block compromised accounts/cards

Recommend improvements in fraud rules or systems

Work with risk teams to strengthen controls

 Skills Required

Technical Skills

Knowledge of fraud detection tools (e.g., Actimize, Falcon)

Data analysis and pattern recognition

Understanding of banking products (cards, payments, online banking)

 Qualifications

Bachelor's degree (Finance, Commerce, Business, or related field)

Experience in banking, fraud analysis, risk, or operations (1–10 years depending on role level)