Fraud Operations Executive

Role encompasses immediate case triaging, initiation of fund tracing and recovery actions, and coordination of rapid response measures across multiple stakeholders. These functions demand dedicated focus and timely execution in order to meet NSRC service levels.

Register and input reported fraud cases into the National Fraud Portal (NFP) for central tracking and coordination.

Validate cases as the first responder for fraud/scam complaints routed via the NSRC 997 hotline or directly from NFP referrals. This includes reviewing account activity, red flags, and initial fraud indicators.

Update the master file and ensure daily submission of reported mule accounts to the AML and OSC teams, in line with internal compliance and regulatory expectations.

Manage all enquiries and escalations related to NSRC cases including those from CFRM, BMD, Branches and other business units

Review, analyse and provide resolution for cases detected and created via monitoring systems in order to reduce the number of internet fraud cases (monitoring and surveillance).

Work closely with internal and external clients, including but not limited to fraud-related unit.

Keep detail of all records of suspicious activity, analyse trends, communicate security threats to the Management and provide recommendations for loss mitigation, as and when required.

Support the team with daily, weekly and monthly & adhoc operational data analysis for Cyber Security team (CSU). Develop and maintain daily, weekly and monthly operational analysis report. Compile and generate reports accurately and timely basis as required by the management team.

Requirements:

Bachelor Degree in Banking, Security/ Project Management.

Possess good Microsoft Office skills in MS Excel and MS Office.

Strong work ethics in demonstrating the core values of Maybank especially on integrity. Understand the basic of relevant banking laws, acts and guidelines in Malaysia.

Good communication and interpersonal skills and has Statistical OR analysis skills.

Able to work in a fast-paced environment with quick analytical thinking, capable to multi-task in handling multiple system, and able to concentrate on a task over a period of time without being distracted.

Able to perform work under pressure in meeting timeline and a good team player who work closely with supervisor, team members & business units.

Independent - Able to work with minimum supervision.

Has an inquisitive mind to learn, very keen to share knowledge and passionate in learning new technologies.