Work Location: Kertih / Terengganu
- Answers calls within stated time guidelines.
- Analyses and interprets client inquiries to ascertain and solve issue.
- Provides accurate and creative solutions to client problems meeting all pre defined quality measurements.
- Escalates calls within stated guidelines.
- Provides information, advice or instruction in response to client inquiries.
- Provides a high degree of client satisfaction in all work undertaken.
- Receives and records client inquiries and processes paperwork/systems relevant to client queries.
- Liaises internally to enable client queries to be answered and problems solved.
- Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
- Added advantage: Microsoft Windows 10 certified, OS certified, Microsoft Office certified, ITIL
- Willing to work on 24/7 ROTATING SHIFT
- Good technical Knowledge is a must.
