Fresh Graduate Service Desk Analyst (Korean Speaking)

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over phone/chat/web.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements on procedures.

Requirements

• Proficiency in Korean and Malay.
• Excellent communication skills.
• Degree/Diploma Computer Science or relevant field preferred.
• 0 - 1 year call center/IT experience OR fresh grad from Korea.
• Tech savvy with working knowledge of office products, databases and remote control.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and resolve basic technical issues.