Front Desk Officer (Kaki Bukit Nursing Home)

The Lentor Health Group is rapidly expanding and looking for enthusiastic individuals to join us!

Great career advancement opportunities for achievers! Training is integral in providing quality care for our residents and clients. We provide a comprehensive continuous training program for our care staff as they continue to grow with us. Join us with a mission, create a home of choice with professional care from the heart.

Looking for experienced Front Desk Officer for our new nursing home in Kaki Bukit. He/She will start work at existing branch located in Macpherson/Hougang.

Job Purpose

To man the Front Desk counter to manage visitors, family members, vendors, contractors, and the members of public.

Duties and Responsibilities

1. Attend to visitors, volunteers, family members and members of public about enquiries and way finding with a service-oriented attitude.

2. Administer the visitor booking system and visitor management system, including appointment verification and ensuring compliance with visitation policies.

3. Ensure smooth and efficient visitor registration, appointment booking, check-in and access control processes.

4. Issue &control visitors pass to regulate access into the building.

5. Ensure the reception area is clean, organised, welcoming and adequately equipped with necessary supplies.

6. Provide updated information to the public and potential clients pertaining to our services and program.

7. Maintain effective communication with residents families, staff and external stake holders.

8. Answer and direct incoming phone calls professionally, ensuring accurate message-taking and timely routing to the appropriate departments

9. Assist family members of nursing home on any administrative matters in a patient and respectful manner.

10. Manage all contractors and vendors, ensure that they are registered at the reception counter and direct them to the service lifts.

11. Support overall visitor experience and traffic flow of nursing home drop off points.

12. Address visitor feedback and service gaps and support implementation of improvements to enhance visitor satisfaction.

13. Assist with general administrative duties, including document handling, data entry, record keeping and coordination of deliveries.

14. Ensure visitor records and access-related information are handled securely, consistent with Personal data Protection Act (PDPA) and organisation data protection policies.

15. Perform any other duties assigned by the supervisor to ensure smooth daily operations and positive service experience for all stakeholders.

Qualification, Education, and Skills

• GCE O-Level or equivalent.
• Able to handle enquiries calmly and professionally in a fast-paced environment.
• Basic administrative coordination skills.
• Proficiency in MS Office (Word, Excel, Outlook)
• Relevant working experience in front desk operations or the service industry will be an advantage.
• Candidates without prior experience are welcome to apply on-the-job training will be provided.

Job Requirements

• Monday to Friday and alternate Saturday (full day).
• Rest on Public Holiday unless due to exigencies, if work on Public Holiday, off in lieu will be given
• No experience is required as training will be provided.
• Physically fit, able to read & write simple English, multilingual an added advantage.
• Hardworking, responsible, and co-operative.

Only shortlisted candidates will be notified.