Fulfilment Executive / Senior Executive

Job Summary

We are looking for a detail-oriented and dependable Fulfilment Executive / Senior Executive to support the delivery of fulfilment activities across assigned client and business portfolios.

The role focuses on operational fulfilment, documentation, stakeholder coordination, reporting and continuous improvement. The individual will work closely with internal teams and external stakeholders to ensure requests and deliverables are completed accurately, timely and in accordance with agreed requirements.

The role will initially support the JCB portfolio as one of the key assigned accounts, covering operational fulfilment, documentation, reporting, stakeholder coordination, service tracking and continuous improvement. The individual may also be assigned to support other fulfilment portfolios based on business requirements.

Key Responsibilities

1) Fulfilment & Operational Support

• Coordinate day-to-day fulfilment activities for assigned portfolios.
• Process and manage operational requests, forms, documentation and related administrative activities.
• Ensure required information and supporting documents are complete and accurate before submission or processing.
• Maintain proper tracking of requests, outstanding items, dependencies and completion status.
• Follow through on assigned tasks and ensure agreed deliverables are completed within the expected timeline.
• Support onboarding, service requests, operational changes and other fulfilment-related activities.
• Maintain proper records and documentation for audit and operational reference.

2) Stakeholder Coordination

• Coordinate with internal teams and external stakeholders on fulfilment-related matters.
• Provide clear and timely updates on requests, issues and outstanding actions.
• Maintain professional working relationships with assigned stakeholders.
• Understand stakeholder requirements and ensure appropriate internal follow-up.
• Support meetings, discussions and regular service reviews where required.
• Manage stakeholder expectations and escalate concerns where appropriate.

3) Reporting & Presentation

• Prepare regular operational reports, trackers and management updates.
• Support preparation of presentation materials for internal and external discussions.