Recording of bank account balance and uploading acquirer settlement files to internal system.
Handling customer case at 1st level and follow up with the case status to ensure on time closure.
Responsible for the interactive operation of chargeback information and funds between Ant Group and Card Schemes or merchants
Identifying chargeback risks, discovering and solve problems in time to ensure customer service experience
Understanding fund reconciliation, and being able to accurately and promptly complete related fund operation tasks as required.
Basic understanding of accounting and financial statements reconciliation.
Familiar with the rules of bank and channel settlements, possessing the ability to analyze and handle exceptions in clear settlement
Proactively establish standard operating procedures, document operational manuals, and have insights into process optimization.
Qualifications
Diploma or degree major in accounting and finance, knowledgeable in international payment, collection and settlement business, working experience in global banks, payment companies or corporate treasury preferred.
Computer literate, good in Microsoft office particularly excel.
A fast learner, able to adapt to rapidly developing and changing working environment, with great teamwork and communication skills, clear mindset and innovative.
Always practice customer first, with strong risk awareness, information safekeeping and corresponding escalation when required to.
Someone who could converse in Mandarin / any Chinese dialect (business reason)
