Pan Pacific Hotels Group is a young and dynamic company comprising three well-established and trusted brands; Pan Pacific®, PARKROYAL COLLECTION® and PARKROYAL®. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create Service Excellence Culture, Pan Pacific Hotels Group can offer you great opportunities as we continue to strengthen our global footprint.
Based in Penang, Malaysia, we are looking for a passionate and energetic individual to join us as General Manager overseeing Gurney Bay Hotel, a PARKROYAL Hotel.
Job Responsibilities:
The General Manager is accountable for leading the team to achieve the hotel's overall performance - financial, service standards and employee engagement. He / She is responsible for directing and leading the daily operations and providing effective leadership to the associates in achieving the hotel's overall performance. The incumbent will be accountable for developing annual and medium-term strategies, objectives and plans to achieve profitability and business growth targets as set and agreed by Pan Pacific Hotels Group.
Responsibilities
Strategic planning and implementation
- Responsible for the development and implementation of annual business plan and medium-term strategies, as well as establishing key performance objectives and plans to ensure the hotel meet its overall performance.
Operations Management
- Responsible for all hotel activities and its departments to ensure efficiency and high standards of operations in all areas of hotel.
- Drives guest satisfaction and maintains high standards through his operational leadership, trend analysis and hands on interaction.
- Drives employee satisfaction and ensures continuous improvement action plan is executed effectively, with a focus on team and succession planning.
- Communicates effectively the hotel strategies and situation awareness to all partners: Owners, Corporate Office and Associates.
Financial Management
- Oversees the timely development and completion of the annual budgets, regularly monitors performance and assumes responsibility for its achievement.
- Responsible for the productive deployment of operations expense budgets and oversight of the hotel financial and administrative systems in keeping with regulatory and audit guidelines.
- Leads the Management process in proper expenses and cost control with required services and standards and monitors the performance of all Departments in this process.
- Ensures compliance with the hotel financial policies in any legal matter, including taxation, government, assets acquisition, company audit, contracts and work regulations.
Business Development and Marketing
- Proven track record of GOP achievement through Revenue Growth.
- Ability to Profit Engineer when market situation demands while ensuring safety measures are taken to prevent long term negative implications.
- Understands Local and International Markets and leads strategic initiatives to maximise revenues in any given situation.
People & Culture
- Develops the human capital resources to ensure ongoing management and staff capability through selection, learning, performance management, and development programs.
- Oversees and implements succession planning program at the hotel, incorporating the development of management competencies and in line with the Corporate's guidelines.
- Ensures that appropriate employee rewards, recognition and welfare programs are in place to maintain high motivation and ensures that all employees reflect the Group's values and standards of the Hotel.
Service Standardization
- Ensures active implementation and adherence to Corporate Branding and Brand Standards
- Assumes the role as a Brand Standards mentor and continues to develop and strive to deliver higher service standards than guest expectations.
External
- Ensures that the hotel complies with all Laws and Regulations of the Country and its relevant authorities and acts as a good corporate citizen.
- Takes the lead in establishing good, positive relationships with the Country relevant Governmental bodies, as appropriate.
- Represents the Hotel at the highest levels possible in the Business and Civic Communities as well as the Hotel Industry.
The Person:
- Prior experience as a General Manager managing hotel operations in Malaysia
- Experience in leading hotel renovation projects
- Strong leadership in managing people and operations
- Proven track record in managing financials, revenue management and people management through measurable strategies.
- Experienced in managing diverse relationships, i.e. Owning company, local regulatory authorities, statutory boards, etc.
- Proven ability to enhance performance across all areas such as financial, guest satisfaction and employee engagement
- Highly adaptable with ability to lead and direct changes in an organization
- Excellent interpersonal and communication skills with ability to communicate effectively across all levels.
Pan Pacific Hotels Group provides equal employment opportunities, including individuals with disabilities.
We regret that only shortlisted candidates will be notified.
