About the Company
We are seeking an experienced General Manager to lead the hotel property's overall performance in Malaysia. The role is responsible for driving operational excellence, commercial performance, guest satisfaction and people leadership while ensuring sustainable profitability and long-term asset value.
About the Role
The General Manager will oversee the hotel's operations, ensuring that all departments work cohesively to achieve the company's goals.
Responsibilities
Business & Financial Performance
- Drive overall financial performance and profitability.
- Develop and oversee operating budgets, forecasts, marketing plans and capital expenditure initiatives.
- Monitor P&L performance and ensure effective financial controls.
Strategic & Operational Leadership
- Provide strategic direction across all departments and lead the execution of business strategies.
- Foster a high-performance culture built on accountability, teamwork and innovation.
- Ensure operational standards support the property's positioning and long-term growth.
Sales, Marketing & Guest Experience
- Lead commercial initiatives across sales, marketing and revenue management.
- Strengthen relationships with key stakeholders and partners.
- Champion a guest-centric culture focused on service excellence and continuous improvement.
People & Talent Development
- Build, develop and retain a strong leadership team.
- Implement effective performance management, succession planning and employee engagement initiatives.
- Foster a positive and collaborative workplace culture.
Asset & Stakeholder Management
- Ensure the upkeep and enhancement of the property's assets and facilities.
- Oversee capital investment and preventative maintenance plans.
- Represent the property with owners, stakeholders, authorities and the local community.
Qualifications
- Proven leadership experience in a dynamic hospitality environment.
- Strong commercial and financial acumen.
- Demonstrated ability to inspire, lead and develop high-performing teams.
- Strong stakeholder management and communication skills across cultures and organisational levels.
