General Services Manager

Job Responsibilities:

1. Oversee site-wide housekeeping, pest control, landscaping, and grounds maintenance to ensure a clean, safe, and well-maintained working environment.
2. Establish service standards, monitor cleanliness and hygiene across offices and plant and ensure compliance with established SOPs.
3. Manage canteen operations and food service vendors, ensuring food quality, hygiene, safety, capacity, and service standards meet company requirements and employee expectations.
4. Oversee reception and front-of-house operations, ensuring professional visitor management, meeting arrangements, and quality service for customers, business partners, and VIP guests.
5. Plan and execute employee engagement activities, festive celebrations and welfare initiatives to strengthen employee satisfaction, wellbeing, and company culture.
6. Establish effective feedback channels, analyse employee concerns, resolve service-related complaints, and drive continuous improvement in workplace services and the overall employee experience.
7. Develop and manage the annual Employee Services budget, monitor operating expenses, and implement cost optimization initiatives while maintaining service quality and employee satisfaction.
8. Lead and develop the team, establish performance objectives, and collaborate with other departments. stakeholders to ensure effective service delivery.

Job Requirements

• Bachelor's Degree in Business Administration, Hospitality Management, or a related field.
• Minimum 5–8 years of relevant experience in Employee Services, Facilities/Workplace Services, Administration, or a similar function, with at least 2–3 years in a supervisory or managerial role.
• Proven experience in managing employee services, including canteen operations, housekeeping, reception, employee welfare, engagement activities, and company events.
• Strong vendor management, budgeting, cost control, project management, and service improvement skills.
• Excellent interpersonal, communication, organizational, and problem-solving skills, with the ability to manage multiple priorities and collaborate across departments.
• Proficient in both Mandarin and English, with strong Microsoft Office skills and the ability to prepare reports, budgets, and presentations.
• Strong leadership and service mindset, with a hands-on approach to employee engagement activities and flexibility to support company events outside normal working hours when required.
• Willing to work in Selangor.