Global Customer Manager - Up to RM$84,000 Per Year

Company Description

Accomy is a forward-thinking travel startup dedicated to transforming the way businesses discover and book their accommodation for corporate travel. Our innovative platform simplifies travel planning and booking, ensuring personalized service at every step. We are seeking a motivated Global Customer Manager to join our team and help our customers achieve their travel goals with Accomy.

Responsibilities

As a Global Customer Manager at Accomy, you will play a vital role in developing and nurturing relationships with key customers, understanding their business objectives, and driving value from our platform. You will be responsible for orchestrating customer success strategies, promoting product adoption, and ensuring high levels of customer satisfaction and retention. Each day in this role will present unique challenges and opportunities. You will engage with larger commercial accounts (500-2000 FTE), building lasting relationships and identifying new growth avenues. Your efforts will contribute to Accomy's expansion and solidify our position as an industry leader.

Qualifications

• Have a minimum of 5 years of experience in key account management, preferably within the travel or hospitality sector.
• Exhibit a deep understanding of the OTA industry and market dynamics.
• Have a growth mindset, actively seeking feedback to improve their skills as a Customer Relationship Manager.
• Fluency in English and Mandarin is a requirement as you will be communicating with colleagues/clients based overseas.
• Additional fluency in other languages in a plus.

Who You Are

• An accomplished Account Executive with experience engaging C-level executives or the ability to influence at that level.
• Resilient and emotionally intelligent, skilled at navigating diverse teams and managing multiple stakeholders.
• A critical thinker who can develop compelling viewpoints and establish credibility as a trusted advisor.
• Naturally inquisitive, self-aware, and passionate about leveraging Accomy's offerings to benefit customers.

What We Offer

• Opportunities for career advancement within various teams and global locations.
• A modern work environment
• A diverse, dynamic team that fosters inclusivity.
• Competitive salary and comprehensive benefits package.

Why Join Accomy

We are a close-knit team that values top performers from diverse backgrounds. We encourage one another to excel while enjoying the journey together. Our fast-paced environment is complemented by robust training and 360-degree feedback, ensuring your growth and success are prioritized.

If you're excited to make a significant impact in the travel industry and grow with a visionary company, we'd love to hear from you! Please send your resume detailing your relevant experience to [Confidential Information] or apply directly.