Responsibilities
About the Team: The Global Finance Helpdesk team is a sprightly team under the finance department. We are committed to providing financial consulting services for employees around the world. The primary responsibility of this position is to manage the finance helpdesk and respond to incoming inquiries during designated hours. This position is eligible for overtime. Responsibilities: - Respond to global finance inquiries accurately and within defined SLAs, providing clear and practical guidance. - Support stakeholders across regions (including China) in both English and Mandarin, ensuring effective communication and resolution. - Apply and maintain knowledge of global and local financial policies, processes, and systems in daily support activities. - Collaborate with cross-functional teams (e.g., Accounting, AP/AR, Treasury) to resolve complex or escalated issues. - Track, document, and analyze inquiry trends to improve team efficiency, knowledge base, and user satisfaction. - Identify, escalate, and monitor financial risks or urgent issues in a timely manner. - Contribute to process improvements and recommend enhancements to strengthen financial operations and controls.
Qualifications
Minimum Qualifications: - Bachelor's degree in Accounting, Finance, or a related field relevant work experience in accounting, finance operations or financial services. - Proficiency in Mandarin is essential, as the role requires frequent communication with Chinese stakeholders in Mandarin-speaking markets. - Willingness to work night shifts, including overnight schedules (e.g., 9pm - 6am or 12am - 9am) based on business needs. - Strong analytical and communication skills, with the ability to explain financial concepts clearly and handle inquiries effectively. - Basic understanding of financial processes (e.g., invoicing, payments, reconciliations, O2C/P2P). - Ability to manage multiple inquiries/tasks with accuracy in a fast-paced environment. Preferred Qualifications: - Experience in a shared services, finance helpdesk, or customer support environment. - Familiarity with ERP systems or ticketing tools. - Strong client service mindset with a business-oriented approach. - Ability to work independently in a fast paced environment while collaborating effectively within a team. - Detail-oriented, self-motivated, and proactive in identifying issues and improving processes.
