Global Network - Strategy & Consulting in Utilities

Our Utilities Strategy & Consulting team partners with leading electric, gas, and renewable energy providers to drive energy transition, customer experience innovation, and digital transformation.

We support clients across Retail, Transmission & Distribution (T&D), and Renewable Energy value chains in achieving sustainability, operational excellence, and business model reinvention.

Key Responsibilities

• Support and lead end-to-end client engagements in areas such as Grid Modernization, Energy Transition, Digital Customer Experience, and Operational Transformation.

• Define and implement business strategies, target operating models, and transformation roadmaps for utilities clients.

• Conduct research, data collection, and analysis to support strategy formulation and delivery.

• Design and deploy programs such as Smart Metering, Demand Response (DR), Distributed Energy Resources (DER), and Energy Efficiency initiatives.

• Perform as-is/to-be process mapping, identify improvement opportunities, and define digital solution architectures.

• Develop business cases, financial models, and performance dashboards to measure value realization and program success.

• Create customer journey maps, KPI frameworks, and digital roadmaps to enhance customer experience.

• Manage client communications, facilitate executive-level workshops, and ensure alignment on transformation goals.

• Support project management activities, including PMO tracking, stakeholder reporting, and delivery governance.

• Contribute to business development, including proposal creation, capability building, and thought leadership initiatives.

• Mentor and collaborate with cross-functional teams to ensure quality delivery and professional growth.

Key Skillsets & Expertise

Industry Expertise (in one or more of the below):

• Energy & Utilities (Electric, Gas, Renewables)

• Meter-to-Cash and Customer Service Operations

• Smart Grids, AMI (Advanced Metering Infrastructure)

• Demand Response (DR) and Distributed Energy Resources (DER)

• Energy Transition & Sustainability Programs

• Asset Health & Grid Performance Analytics

• Digital Customer Experience & Self-Service Platforms

Consulting & Technical Skills

• Business Strategy & Transformation Roadmap Development

• Business Process Reengineering & Operating Model Design

• Financial Modeling & Value Case Development

• Data Analytics & Dashboarding (Excel, Power BI, Tableau)

• ERP/CRM Systems Knowledge (e.g., SAP IS-U, Oracle CX, MDMS)

• Strong Analytical, Communication, and Stakeholder Management Skills

Qualifications

• Bachelor's Degree in Engineering, Business, Economics, or related discipline

• MBA or postgraduate qualification preferred

• Professional certifications in Energy, Sustainability, or Project Management advantageous

• Experience working with or consulting for Utilities and Energy clients in ASEAN, North America, or Europe preferred

What's in It for You

• Work with leading utilities and energy companies across diverse markets

• Be part of transformational programs driving sustainability and digital innovation

• Access to world-class training, certifications, and career development opportunities

• Grow your career across industry, digital, and strategy consulting pathways

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces.Join Accenture to work at the heart of change.

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