Graphic Designer

About MIJ Hub Ltd

MIJ Hub is a fast-growing special needs organisation supporting individuals aged 4 to 40 through education, vocational training, employment pathways, and community integration.

Beyond our core education programmes, MIJ is building a wider ecosystem of mission-driven ventures, including a specialty cafe, an e-commerce brand, and a new international special education model in Malaysia.

We operate with the pace and ambition of a growth-stage organisation, while staying anchored in a mission that creates real impact for individuals with special needs and their families.

About the Role:

We are looking for a reliable, self-sufficient Graphic Designer/Graphic&Video Designer who can consistently deliver polished, on-brand work including under tight deadlines and high-stakes, external-facing conditions. This role requires strong design fundamentals combined with sound judgment, clear communication, and dependable working conditions.

Key Responsibilities

Design Creation & Video Editing Develop high-quality designs and video content for social media, websites, email marketing, blogs, and print materials that align with each brand's identity.

Stay Trend-Savvy Monitor social media trends, challenges, and viral formats, integrating them into designs that engage and resonate with our audience.

Brand Consistency & Development Adapt designs to fit the unique voice of Ashraff Cafe, Komunal, MIJ Hub SG, and MIJ Hub MY, while maintaining visual consistency across all platforms.

Campaign Support Collaborate with the marketing team to design visual assets for marketing campaigns, including product launches and seasonal promotions.

UI/UX Focus(Preferred, not required) Apply UI/UX design principles to create visually appealing, user-friendly designs for websites and landing pages, based on how users actually navigate and interpret content.

Design for Conversions Work with the growth team to design high-conversion assets (calls-to-action, product images) for landing pages, ads, emails, and social media campaigns.

Email Marketing Design Design email templates for newsletters and product promotions, optimizing for open rates and click-through rates.

Cross-Brand Collaboration Work closely with the marketing and growth teams to ensure that visual content aligns with broader marketing goals and growth strategies for each brand.

Take Ownership & Drive Creativity Manage design projects independently, ensuring that designs meet brand standards and are delivered on time. Proactively suggest improvements and new design ideas.

Reliable, High-Stakes Delivery Prioritize and manage multiple design requests with varying urgency, and deliver polished, usable work for high-visibility, external-facing moments (e.g., product launches, events) without last-minute risk.

Navigating Ambiguity Translate broad or evolving briefs into effective design solutions, asking clarifying questions where needed rather than waiting for exhaustive instructions.

Stakeholder Communication Communicate proactively and clearly with marketing, growth, and brand stakeholders to align on requirements, timelines, and feedback.

Required Qualifications & Skills

Design Fundamentals

• Strong grasp of layout, typography, color, and visual hierarchy
• Demonstrated ability to follow and apply brand guidelines consistently without heavy oversight
• Portfolio showing polished, production-ready work (not just concepts)
• Video editing skills for short-form social content (Reels, TikTok-style formats)
• Ability to manage and adapt design output across multiple distinct brand identities simultaneously (e.g., F&B, retail, hospitality)
• Awareness of current social media trends, formats, and platform-specific best practices

Growth & Performance-Oriented Design

• Experience designing for conversion (CTAs, ad creatives, landing page assets, product imagery)
• Understanding of email marketing design best practices for open and click-through rates
• Comfortable using performance feedback (CTR, engagement, conversion data) to refine future designs
• Proficient in creating clear, visually compelling presentation decks that translate complex information into structured, audience-friendly narratives.

UI/UX Awareness

• Working understanding of how users read and navigate visual content
• Ability to design based on intended user behavior and outcomes, not just aesthetic instructions

Communication

• Strong written and verbal English communication skills
• Ability to clarify ambiguous requirements directly with stakeholders and confirm understanding before execution
• Comfortable working with cross-functional/business stakeholders, not just creative teams

Working Style

• Proven ability to manage fast turnarounds and re-prioritize under pressure
• Comfortable operating with incomplete or evolving briefs; asks the right questions rather than guessing
• Track record of delivering error-free, usable work for high-pressure deadlines (e.g., events, launches, executive presentations)

Working Conditions Requirements

• Stable, reliable work setup is mandatory. Candidate must have consistent access to a functioning workstation and internet connection.
• Must have a documented backup plan for power/connectivity disruptions (e.g., backup power source, alternate work location, mobile hotspot) to ensure deadlines are not compromised by infrastructure issues.
• Must be able to commit to predictable availability during agreed working hours.

What Success Looks Like in This Role

• Design output requires minimal rounds of correction and rarely needs escalation
• Deadlines — especially urgent or high-visibility ones — are met without last-minute risk
• No missed or unusable deliverables due to avoidable availability issues
• Stakeholders report smooth collaboration with few miscommunications
• Designs are functional and user-friendly, not just visually appealing