Job Description

Company Description Cheong Fatt Tze Hotels & Residences offers guests a distinctive stay at The Blue Mansion in George Town, Penang, a UNESCO heritage award–winning property known for its Mandarin splendour and historical significance. The boutique hotel features 18 individually themed rooms that blend luxury amenities with original family heirlooms and ornate architectural details. The property's rich history and carefully restored design create a unique environment where team members help deliver memorable, heritage-inspired experiences.

Role Description The Guest Experience Associate / Supervisor is a full-time, on-site role based at The Blue Mansion in George Town, Penang. This team member is responsible for welcoming guests, managing check-in and check-out processes, and handling daily front desk and receptionist duties. The role includes managing reservations, coordinating room assignments, and providing accurate information about hotel facilities, local attractions, and dining options. The Guest Experience Associate / Supervisor responds to guest inquiries and concerns, ensures service standards are consistently met, and supports a seamless, high-quality guest journey from arrival to departure.

Qualifications

Strong Communication skills, including clear verbal and written interaction with guests and team members.
Demonstrated Customer Service and Guest Experience skills, with a focus on hospitality, problem-solving, and service recovery.
Proficiency in Receptionist Duties such as check-in/check-out, handling inquiries, and managing front desk operations.
Prior experience in hotels, resorts, or luxury hospitality environments is highly beneficial.
Ability to work flexible hours, including weekends and public holidays, as required by hotel operations.
Fluency in English; additional languages commonly used by international guests are an advantage.
Basic computer literacy and familiarity with email, calendar, and office applications.