Guest Experience Manager, Grand Hyatt Kuala Lumpur

Organization- Grand Hyatt Kuala Lumpur

Summary

You will be responsible for the overall guest experience in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Guest Experience Manager is responsible for ensuring exceptional guest journeys throughout the hotel, overseeing guest relations, VIP arrivals, service recovery, and personalized experiences, while maintaining the highest levels of guest satisfaction and operational excellence.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality, Tourism Management, Hotel Management, or a related field.
• Minimum 2 years work experience as an Assistant Manager in Guest Experience, Front Office, Guest Relations, or a similar customer-facing role within an international luxury hotel chain.
• Strong problem-solving, administrative, communication, and interpersonal skills are essential, with a passion for delivering exceptional guest experiences and service excellence.
• Due to Malaysian government work permit restrictions, only Malaysian citizens or Permanent Residents of Malaysia will be considered for this position.