Operation and Compliance
- Lead and Oversee Team RCMO in all areas of operational, compliance, resouces plus also provide support/ guidance to subordinates under purview in order achieving the targeted result in branches compliance culture and meeting management expectation.
- Ensuring RCSA for Branches required completed and meeting the stipulated timeline for updates in Sharp and other reporting units.
- Analyses and management reporting the non-compliance Regulatory especially AMLA, FSA, FEA and operational issues to appropriate mitigation actions to be taken.
- Work closely with GLC,Group Risk, GCAD and CRC and RCU on matter relating
- Support Team RCMO in reviewing GLC, GCAD and BNM observations and provide approprate solution where applicable
- Review and providing feedback on GPOC proposals related to banking operations, new processes initiated by business owner in ensuring compliance with minimum risk.
- Work around during crisis, and others compliance areas where related.
- Assist in developing the new Operation Checklist whenever changes required
- Consolidation and Monitoring of Monthly Branch Manager Surprise Check for Cash
- Consolidation and Monitoring of Quarterly Branch Manager Surprise Check for Security Items
- Consolidation and Monitoring of Monthly Branch Manager DVR/CCTV review
- Monthly update on Functionality of Roller Shutter and SST Emergency Phone to Management for any defect reported & follow-up
Training & Engagement
- Engage and collaborate with Regional Directors and Head Office departments to implement various initiatives to improve compliance level at branch eg. adhoc focus checking, training programmes.
- Constant analyze and develop sufficient skills for subordinates in achieveing target result of management
- Conduct trainings and briefing to different levels of staff relating to Branch Operations,
- Reinforce communication to branches on matters related to compliance, sharing of fraud cases, reminders and others
- Coaching and guiding the new BM & CSM/ACSM under Attachment Programme.
- Initiate and Prepare training materials related Compliance & Operations Training
Approval for Branches as per CSP
- Approval for exceptional handling request escalated by Branches as per Authority Limit
- Approval for Branch cash exceeding Daily Holding Limit
- Monitor and Evaluate the cash holding position of Branches, provide advise & option in minimizing any potential risk
- Granting CSRO & VVIPid to branches staff
- Waiver for reduce of initial deposit
- Approval to make duplicate keys of branch premises
- Approval for Retrieval combinations from eCOMBI
- Approval for ADI - Posting by GO FAR
Enchancement & Initiatives
- Reviewing & implementation of various operational excellence initiatives and projects that impacted branches
- Strategic arrangement and execution during crisis management for undestruped operational of team together supporting smooth operation at branches
- Working committee in various HQ project Branch Rationalization, Closure of Safe Deposit Box, Insourced of SST & Cheque Clearing sampling
- Managing & Monitoring the distribution of Branch Compliance Dashboard
- Assist Branches on any New Initiative Implementation at Branch
- Managing and Coordinate any Communication broadcast whenever neccesary
Ad-Hoc Assignment
- Monitoring ad-hoc Compilation for any urgent requirement for Management Submission
- Provides feedback and decision making for any new job responsibilities/accountabilities that may be assigned by the Management from time to time
- Ad- Hoc issues updates daily for pertinent issue / crisis needed ( Missing Boxes / Guard Issues)
- Providing Support for others Unit iniatives and as working committee whenever neccesary example (Insourced SST or Branch Rationalization)
- Assisting in monitoring and compketion with branches on behalf/issues from other department/division eg. Watchlist Alerts, ODD-RFI, Foreign Agent Bank queries and etc.
- Preparation of Presentation Slides for Head of OM & Branch Management whenever required
- Conducting and Updating Management on Tele Mystery Shopping result and provide Reports to management for improvement
- Incidents Report for any ad-hoc situation update with picture for management
- Ad-Hoc Surprise Cash Check by Branch Managers
- Follow-up with branches on behalf / issues from other department/division eg. Watchlist Alerts, ODD-RFI, Foreign Agent Bank queries and etc.
- Preparation of Presentation Slides for Head of OM & Branch Management whenever required
- Ad-Hoc Compilation for any urgent requirement for Management Submission
Job Requirements
- Minimum 10 years of banking operations experience or risk/audit/compliance/legal related roles
- Good understanding of banking operations
- A high degree of maturity and integrity with good communication and interpersonal skills
- Good planning and organizing skills, decisiveness and have sense of urgency
- People Management Skill - Able to motivate and guide subordinates in achieving desired result
- Critical thinking skill and Task Management Skill
Note: Only shortlisted candidate will be notified.
