Head - Money Transfer & FX

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Functional

Business Strategy & Growth

• Develop and execute the strategic roadmap for Money Transfer and FX businesses in alignment with the Bank's overall business objectives.

• Own and deliver portfolio revenue, profitability, transaction volume, customer acquisition, and market share targets.

• Identify emerging market opportunities, customer needs, and industry trends to drive business growth.

• Develop business cases and investment proposals for new products, capabilities, and partnerships.

Product Management & Proposition Development

• Lead end-to-end product lifecycle management for all Money Transfer and FX products.

• Develop and enhance customer value propositions across retail, affluent, SME, and commercial customer segments.

• Drive product innovation through digital channels, real-time payments, multi-currency solutions, and cross-border payment capabilities.

• Define product pricing, revenue models, and commercial strategies.

• Ensure products remain competitive and aligned with customer needs.

FX & Cross-Border Business Management

• Partner with Treasury and FX dealing teams to optimize pricing strategies and maximize revenue opportunities.

• Drive growth in foreign exchange transactions, remittance volumes, and customer penetration.

• Develop corridor-specific growth strategies and customer acquisition initiatives.

• Monitor industry developments, competitor offerings, and regulatory changes impacting the business.

Partnership & Ecosystem Development

• Establish and manage strategic partnerships with correspondent banks, remittance partners, payment networks, fintech companies, and ecosystem providers.

• Negotiate commercial agreements and partnership frameworks.

• Identify opportunities to expand distribution channels and service capabilities through strategic collaborations.

• Represent the Bank in industry engagements and strategic forums.

Customer Experience & Digital Transformation

• Drive customer-centric improvements across all Money Transfer and FX journeys.

• Lead digital transformation initiatives to improve customer experience, operational efficiency, and straight-through processing.

• Work closely with Technology and Digital Banking teams to deliver new capabilities and enhancements.

• Monitor customer feedback and implement continuous improvement initiatives.

Risk, Compliance & Governance

• Ensure compliance with Bank Negara Malaysia regulations, AML/CFT requirements, sanctions screening obligations, and internal governance standards.

• Maintain robust controls, governance frameworks, and risk management practices across all products and processes.

• Manage regulatory reviews, audits, and remediation initiatives.

• Ensure effective oversight of operational and conduct risks.

Managerial

• Lead, coach, and develop a high-performing Money Transfer and FX team.

• Establish clear performance objectives, KPIs, and development plans for team members.

• Foster a culture of accountability, collaboration, innovation, and customer focus.

• Monitor business performance against approved plans and targets.

• Implement corrective actions where required to achieve strategic and financial objectives.

• Drive continuous improvement and operational excellence across the function

Organizational

• Collaborate closely with Treasury, Operations, Technology, Compliance, Risk, Marketing, Finance, Branch Banking, Digital Banking, and Relationship Management teams.

• Influence senior stakeholders and secure alignment on strategic initiatives and business priorities.

• Present business performance, strategic plans, and key initiatives to Senior Management, Management Committees, and Board-level forums

• Support the Bank's strategic objectives and transformation agenda.

• Champion innovation, digitalization, and customer-centricity across the organization.

• Promote strong governance, ethical conduct, and regulatory compliance.

Education/Qualification

• Bachelor's Degree in Business Administration, Banking, Finance, Economics, Accounting, Marketing, or a related discipline.

• Professional certifications in Banking, Treasury, Payments, Foreign Exchange, Product Management, or Financial Services.

• Relevant certifications in Project Management, Agile, Digital Transformation, or Risk Management would be an added advantage

Experience

• Minimum 12-15 years of relevant experience within Banking, Financial Services, Payments, Transaction Banking, Foreign Exchange, or Remittance businesses.

• Proven experience in leading product management, business development, or commercial functions within a financial institution.

• Demonstrated track record in managing P&L, driving revenue growth, and delivering strategic business outcomes.

• Strong understanding of foreign exchange markets, cross-border payment ecosystems, remittance services, and digital banking platforms.

• Experience engaging regulators, payment networks, correspondent banks, fintechs, and strategic partners.

• Prior people leadership experience with responsibility for team development and performance management.

Technical Skills

• Strong knowledge of:

  • Foreign Exchange products and markets

  • Cross-border payments and remittance ecosystems

  • Digital banking and payment technologies

  • Treasury and liquidity management principles

  • Regulatory and compliance requirements relating to payments and FX

• Strong commercial acumen with proven ability to manage business profitability and growth.

• Data-driven decision-making and analytical capabilities.

Leadership Skills

• Strong leadership and people development capabilities.

• Excellent stakeholder management and influencing skills.

• Strong communication and presentation skills with the ability to engage Senior Management and Board-level stakeholders.

• Ability to operate effectively in a fast-paced and highly regulated environment

Core Competencies

• Strategic thinker with strong business acumen.

• Customer-centric mindset.

• Results-oriented and execution-focused.

• Strong problem-solving and decision-making capabilities.

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