Head of Collection & Recovery

Key Responsibilities:

* Lead the overall collections operations for clients

* Monitor team KPIs and ensure targets are consistently achieved

* Manage and guide collections team, including training and performance review

* Ensure all activities are compliant with legal and regulatory requirements

* Liaise with clients, legal teams, and internal stakeholders to ensure smooth execution

* Prepare performance reports and improvement plans for management

Requirements:

* Minimum 5–8 years of experience in collections, debt recovery in banks

* Strong knowledge of debt recovery processes and legal procedures

* Proven track record in achieving collection targets

* Good leadership, communication, and negotiation skills