We are a global leader in integrated supply chain solutions, delivering end-to-end visibility, control, and performance across complex logistics networks. This role is accountable for operational excellence, customer outcomes, and financial performance across multiple strategic accounts, while shaping the future of Control Tower capabilities within APAC.
Key Responsibilities:
Operations Leadership
- Lead all operational activities within a regional Control Tower environment
- Ensure consistent execution of standard operating procedures (SOPs) and customer requirements
- Own and deliver against operational KPIs, service quality, and customer satisfaction targets
- Drive continuous improvement in productivity, efficiency, and service delivery
- Act as the senior escalation point for operational and customer-related matters
People & Team Management
- Lead, develop, and inspire a diverse, cross-functional operations team
- Manage performance through KPIs, productivity tracking, and regular reviews
- Ensure appropriate resourcing, workforce planning, and succession development
- Partner with HR on recruitment, onboarding, and talent development initiatives
Financial & Contract Oversight
- Own and manage the Control Tower P&L, ensuring profitability across accounts
- Monitor cost drivers, volumes, and scope changes to mitigate commercial risks
- Ensure accurate and timely billing of services delivered
- Support budgeting, forecasting, and financial planning processes
- Collaborate with contract management teams on commercial strategy and account growth
Governance & Implementation
- Ensure compliance with company policies, operational standards, and governance frameworks
- Oversee successful onboarding of new customers, including SOP development, training, and sign-off
- Support operational readiness and actively contribute to project governance and steering discussions
- Drive performance improvement initiatives in collaboration with process excellence teams
Stakeholder & Business Engagement
- Partner with internal stakeholders and customers to drive continuous improvement and innovation
- Support business development activities, including client presentations and solution workshops
- Foster knowledge sharing and best practices across regional and global operations teams
- Contribute to strategic initiatives to enhance service offerings and operational capabilities
Requirements:
- Master's degree in Logistics, 3PL, Transportation or Supply Chain Management or related field, or comparable work experience
- Minimum 10 years of experience in freight forwarding operations, or related industry experience (supply chain, warehousing, distribution)
- Minimum 5 years of experience in managing larger cross-functional / cross-customer operational teams.
- Solid understanding of the principles of managing a P&L
- Good user knowledge of MS Office
- Experience with logistics software and tools (TMS, WMS, ERP or similar) on an end-user level
- Proven leadership skills and the ability to motivate, coordinate and support on-site as well as virtual teams
- Highly interested to grow the team's performance with the commitment to drive initiatives to deliver high quality operational services
- Ability to adapt communication to stakeholders of all levels, from operational staff to senior management levels
- Fluency in English (written and spoken) is mandatory
- Open to work in a multi-cultural and multilingual team, willingness to travel up to 15% of working time (e.g. for customer meetings or to visit off-site operations)
- Additional qualifications such as Six Sigma green belt, Project Management certification etc.
- In-depth logistics / forwarding experience in one or multiple of the following industry sectors: Automotive, Aerospace, Pharma / Healthcare, High-tech or consumer
Desirable:
- Additional qualifications such as Six Sigma green belt, Project Management certification etc.
- In-depth logistics / forwarding experience in one or multiple of the following industry sectors: Automotive, Aerospace, Pharma / Healthcare, High-tech or consumer
- Experience with working in a LLP / 4PL Control Tower environment desirable
- Experience with BI / reporting tools (Tableau, Qlik, Business Objects, Power BI) on an end-user level
- Knowledge of additional regional languages (written and spoken) is desirable
- Existing international / intercultural work experience
