Head of Digital & Commerce Operations (Global)

What You'll Do

• Lead global operations for key digital platforms, including AEM, Adobe Commerce / Magento, and commercetools
• Ensure high availability, performance, and operational excellence across all environments
• Own incident management, platform reliability, and continuous improvement practices
• Lead a follow‑the‑sun operating model across India, Malaysia, Ireland, and the US
• Partner closely with Engineering, Product, Security, and external partners
• Oversee vendor performance and service delivery against agreed SLAs
• Drive cost efficiency, scalability, and long‑term platform sustainability

What You'll Bring

• 10+ years of experience in digital, e‑commerce operations, or SRE
• Proven leadership of global, multi‑timezone teams
• Strong experience with cloud platforms, observability, and modern operating models
• A mindset focused on reliability, continuous improvement, and business impact
• Ability to translate technical operations into outcomes that support Abbott's mission