Head of Industry Relations Department

Job Summary

Lead the Industry Relations Department as MCMC's principal stakeholder engagement, industry intelligence and strategic alliance function, serving as the primary interface between the Commission and industry stakeholders, government agencies, regulators, investors, analysts, strategic partners and ecosystem players.

Provide strategic leadership in strengthening MCMC's industry positioning, fostering collaborative partnerships, advancing national digital agenda priorities and ensuring effective stakeholder alignment with organizational objectives.

Serve as the Department responsible for industry intelligence, ecosystem development, stakeholder engagement governance and strategic alliance management, while advising the Head of Division on industry developments, stakeholder priorities, emerging opportunities and strategic risks affecting the communications and multimedia ecosystem

Job Responsibilities

1. Industry Strategy, Ecosystem Development & Stakeholder Leadership

• Formulate and implement MCMC's industry engagement and ecosystem development strategies.
• Establish and maintain strategic relationships with industry players, licensees, digital platform providers, industry associations and ecosystem stakeholders.
• Identify emerging industry opportunities, challenges and collaboration initiatives supporting MCMC's regulatory and developmental agenda.
• Drive stakeholder alignment and participation in national and organizational initiatives.
• Strengthened relationships between MCMC and industry stakeholders.
• Enhanced Industry participation in strategic initiatives and sector development programmes.
• Improved positioning of MCMC as a trusted regulator and ecosystem enabler.

1. Industry Intelligence, Market Insights & Policy Advocacy

• Lead the collection, analysis and interpretation of industry intelligence, market developments, stakeholder sentiments and regulatory trends.
• Monitor developments affecting the communications, multimedia and digital ecosystem.
• Produce strategic intelligence reports, industry assessments and advisory papers for senior management and governance forums.
• Support policy advocacy, stakeholder consultations and industry positioning activities.

1. External Stakeholder Governance & Engagement Management

• Oversee governance of stakeholder engagement activities involving external parties.
• Review strategic stakeholder matters, industry requests and collaboration opportunities requiring management attention.
• Establish stakeholder engagement protocols, consultation frameworks and escalation mechanisms.
• Monitor stakeholder commitments, Issues and strategic engagement outcomes.
• Improved governance of stakeholder engagement activities.
• Strengthened management of stakeholder relationships.
• Enhanced responsiveness to external stakeholder requirements.

1. Strategic Governance, Risk & Executive Advisory

• Serve as principal advisor to the Head of Division on industry, stakeholder and ecosystem matters.
• Assess strategic implications arising from stakeholder developments and industry issues.
• Identify risks and opportunities affecting MCMC's stakeholder landscape.
• Provide strategic recommendations to support management decision-making.
• Strengthened management of stakeholder-related risks and opportunities.
• Enhanced executive decision-making.
• Improved governance of stakeholder matters.

1. Strategic Projects, Transformation & Programme Leadership

• Lead end-to-end planning, execution and governance of strategic projects, transformation programmes and cross-functional initiatives.
• Oversee project governance, stakeholder coordination, risk management, implementation and reporting activities.
• Mobilize internal and external stakeholders to support delivery of strategic outcomes.
• Monitor programme performance and ensure achievement of intended objectives.
• Successful delivery of strategic and transformational initiatives.
• Improved programme effectiveness, accountability and stakeholder participation.
• Enhanced organizational capability to drive sector-wide initiatives.

1. Departmental Leadership, Performance & Capability Development

• Provide leadership and direction to departmental officers, ensuring achievement of departmental KPIs, strategic objectives and operational priorities.
• Lead workforce planning, succession planning and capability development initiatives for the Department.
• Manage departmental resources, budget utilisation and operational performance.
• Foster a culture of excellence, accountability, innovation and continuous Improvement.

Qualification & Work Experience

1. Bachelor's degree in public policy, Economics, Communications, Business Administration, Corporate Affairs, Strategic Management, International Relations or any related disciplines from a recognized university.
2. Master's Degree in a relevant discipline would be an added advantage

Technical Competencies/Skills

1. Strategic Stakeholder Management
2. Industry Relations & Ecosystem Development
3. Government & Regulatory Affairs
4. Corporate Strategy & Policy Advocacy
5. Executive Advisory & Strategic Intelligence
6. Corporate Governance & Risk Management
7. Strategic Project & Programme Management
8. Public Disclosure & Corporate Reporting
9. Performance Management & KPI Governance
10. Budget Management & Resource Planning
11. Advanced competency in Microsoft Office Suite, particularly Excel, PowerPoint and Word.

Behavioral Competencies

1. Strategic Leadership
2. Influencing & Negotiation
3. Executive Presence
4. Critical Thinking & Problem Solving
5. Stakeholder Relationship Management
6. Number of stakeholder issues, enquiries and strategic matters resolved annually.
7. Leads MCMC's principal industry relations, stakeholder engagement and ecosystem development function.
8. Serves as MCMC's strategic interface with industry players, government agencies, regulators, investors, analysts and industry associations.
9. Oversees stakeholder engagement activities supporting national digital economy, communications and multimedia initiatives.
10. Supports strategic engagements involving the Ministry of Communications, Government agencies, industry stakeholders, strategic partners and international organisations.
11. Provides strategic intelligence, stakeholder insights and ecosystem recommendations to the Head of Division, Management Committee and Commission.
12. Accountable for departmental performance, stakeholder outcomes, strategic initiatives and industry engagement programmed

Candidate must be willing to work in Cyberjaya