Head of Maxis Retail Centre (Kota Kinabalu, Sabah)

Are you ready to get ahead in your career

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.
  
  

Why does this job exist and why is it critical

Maxis is seeking a dynamic and results-oriented Head of Maxis Retail Center based at Api-Api Centre, Kota Kinabalu, Sabah to lead and inspire our retail team.

Job Summary

The Head of Maxis Retail Center is responsible for the overall strategic and operational success of a Maxis retail store, driving sales, ensuring exceptional customer experience, and managing all aspects of center performance in line with company objectives.

What are you accountable for

• Develop and execute strategic plans to achieve sales targets, enhance customer satisfaction, and optimize operational efficiency within the Maxis Center.
• Lead, mentor, and motivate a team of retail professionals, fostering a high-performance culture through effective Leadership and Leadership Management.
• Implement and manage Change Management initiatives to adapt to market trends, new products, and evolving customer needs.
• Oversee Financial Operations Management, including budget control, expense management, and the generation and analysis of Financial and Operational Reports.
• Drive Corporate Branding initiatives within the center, ensuring consistent brand representation and customer experience.
• Utilize Data Analysis to identify trends, optimize sales strategies, and make data-driven decisions to improve center performance.
• Develop and implement effective Sales Tactics and Sales skills (Channel sales management) to maximize sales opportunities across various product and service offerings.
• Conduct and oversee Sales Calls, ensuring high-quality customer engagement and successful conversions.
• Ensure the delivery of outstanding Sales Services, resolving customer inquiries and complaints efficiently and effectively.
• Leverage Retail Sales Experience to guide the team in achieving aggressive sales and marketing skills targets.
• Exert Strategic Influence within the organization to advocate for center needs and contribute to broader company objectives.
• Oversee Strategic Operations of the center, ensuring compliance with company policies and procedures.
  
  

What do you need to have to fit this role

• Proven experience in a leadership role within a fast-paced retail environment, preferably in telecommunications.
• Demonstrated expertise in Change Management and implementing new strategies effectively.
• Strong understanding of Corporate Branding principles and their application in a retail setting.
• Proficiency in Data Analysis and leveraging insights to drive business performance.
• Extensive experience in Financial Operations Management and interpreting Financial and Operational Reports.
• Exceptional Leadership and Leadership Management skills, with a track record of developing high-performing teams.
• Deep knowledge of Retail Sales Experience, including best practices for customer engagement and sales closing.
• Excellent sales & Marketing skills, with a proven ability to drive sales growth.
• Proficiency in conducting effective Sales Calls and delivering outstanding Sales Services.
• Strong Sales skills (Channel sales management) and the ability to implement effective Sales Tactics.
• A strategic thinker with proven Strategic Influence and the ability to manage Strategic Operations.
  
  

What's next

• Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.
  
  

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.