Head of Operations (Yunan & Gindaco)

The Head of Operations for Yunan & Gindaco oversees the operational performance of both the Yunan and Gindaco F&B brand outlets under the group's beverage and food portfolio. This role ensures consistent operational standards, product quality, and commercial performance across both brands in alignment with the group's Tealive and Bask Bear operational excellence standards.

Key Responsibilities:

• Lead and manage all day-to-day operational activities for Yunan and Gindaco F&B brand outlets.
• Develop and implement brand-specific SOPs and operational standards for both Yunan and Gindaco outlets.
• Drive outlet commercial performance including sales targets, cost controls, customer satisfaction, and profitability.
• Lead, coach, and develop the operations teams for both brands in alignment with group F&B people standards.
• Ensure consistent product quality, service delivery standards, and in-store brand experience across all outlets.
• Manage manpower planning, crew scheduling, and team performance management for both brands.
• Collaborate with group marketing, supply chain, NPD, and support functions to align brand-level execution.
• Monitor operational KPIs and implement data-driven corrective measures for underperforming outlets.
• Ensure compliance with food safety regulations, Halal certification, and group operational policies.
• Report Yunan and Gindaco brand operational performance to senior leadership.

Key Competencies:

• Bachelor's degree in Business, Hospitality, F&B Operations, or related field.
• 8+ years of F&B or retail operations experience, with multi-brand management exposure preferred.
• Strong multi-brand operational management capability in a fast-paced F&B environment.
• Excellent leadership, communication, and operational discipline.
• Experience managing diverse teams across multiple outlet locations.