Head of Order to Cash

Head of Order to Cash

Lead a Regional OTC Function and Drive Operational Excellence
Hays is partnering with a leading multinational organisation to appoint an experienced Head of Order-to-Cash (OTC). This is an exciting leadership opportunity for a seasoned OTC professional to oversee end-to-end receivables operations, lead large-scale process improvements, and partner with stakeholders across regional markets within a mature Shared Services environment.

Shape Strategy, Transform Processes, and Lead High-Performing Teams
As the Head of OTC, you will be responsible for the overall performance of the Order-to-Cash function, covering Collections, Credit Management, Cash Application, Dispute Resolution, and Customer Master Data governance. You will play a key role in driving service excellence, strengthening operational controls, enhancing customer experience, and delivering transformation initiatives across the function.

This position requires a hands-on leader who can effectively manage key stakeholder relationships, develop a high-performing team culture, and identify opportunities for automation, standardisation, and continuous improvement.

Regional Exposure with Strong Career Growth Potential
This role provides the opportunity to join a well-established multinational environment with significant visibility, leadership responsibility, and future progression potential.

Key Responsibilities

• Lead and manage the end-to-end OTC operation within the Shared Services Centre.
• Drive service delivery performance, operational excellence, and KPI achievement.
• Oversee collections, credit control, cash application, dispute management, and customer data processes.
• Partner with business leaders, commercial teams, customers, and finance stakeholders across the region.
• Lead process optimisation, automation, and continuous improvement initiatives.
• Ensure compliance with internal controls, audit requirements, and company policies.
• Build, coach, and develop a high-performing OTC team.
• Support regional projects, transitions, and transformation programmes.

Requirements

• Bachelor's Degree in Finance, Accounting, Business, or a related discipline.
• Proven leadership experience within OTC, Accounts Receivable, Credit & Collections, or Shared Services environments.
• Strong people management and stakeholder engagement capabilities.
• Regional exposure within multinational or SSC/GBS organisations.
• Experience with ERP systems such as SAP, Oracle, or similar platforms.
• Demonstrated track record in driving operational improvements and change initiatives.
• Strong analytical, communication, and problem-solving skills.

If you are interested in exploring this opportunity, please apply now or attach your latest CV to this email reply.