Head of Project & Initiatives Management (Manager)

JOB SUMMARY

Lead the strategic planning, management and execution control of Physical Channel related projects, including operational process digitalisation, service enhancement initiatives and branch development projects to ensure consistent corporate image, operational effectiveness and efficient delivery of KWSP services across all branches.

JOB RESPONSIBILITIES

1) Project Implementation, Monitoring & Budget Control

• Monitor physical works, office facility installations and operational relocation to ensure compliance with schedule, cost and quality.
• Evaluate and validate Variation Orders (VOs) and manage project budgets to ensure prudent resource utilisation and positive operational impact.
• Prepare periodic progress and financial reports for management.

2) Digitalisation Projects & Enforcement Process Enhancement

• Plan and oversee digitalisation projects for enforcement processes, including system development and workflow enhancement.
• Assess user requirements, review technical documents (UR/FSD) and monitor system development, testing and implementation.
• Conduct post project evaluations to measure the impact of digitalisation on operations and productivity.

3) Self Service Terminal (SST), QMS & EDC Project Management

• Lead the implementation and control of SST projects, including procurement strategy, installation and branch level testing.
• Oversee improvements to the Queue Management System (QMS) and Electronic Data Capture (EDC) Terminals to ensure system suitability, user efficiency and budget control.
• Ensure operating documents, user manuals and guidelines are kept up to date and adhered to by all stakeholders.

4) Strategic Planning & Branch Development

• Plan, coordinate and control the execution of branch development, relocation and refurbishment projects in alignment with KWSP's corporate strategy.
• Assess the suitability of locations, design concepts and space capacity based on customer and operational profiles.
• Prepare branch development masterplans, implementation schedules, risk analyses and mitigation plans.

5) Branch Design, Standardisation & Profiling

• Oversee the preparation of branch layout plans and interior designs together with architects and interior designers.
• Ensure designs comply with KWSP standards, including safety, OKU accessibility, ergonomics and corporate image.
• Update and standardise branch profiling (physical data, customer data, workforce, facilities) as the foundation for strategic planning of new branches.

6) Governance, Communication & Continuous Improvement Evaluation

• Coordinate cross department communication and collaboration—including Technical, Operations, COE and external vendors.
• Conduct regular project meetings and prepare progress reports, final reports, as built drawings and asset manuals.
• Perform post project evaluations and propose improvements to design, processes and systems for future enhancements.

JOB REQUIREMENTS

• Malaysian citizen
• Pass in Bahasa Melayu, including oral test in Sijil Pelajaran Malaysia (SPM) level or equivalent qualification recognised by the Government.
• Possess a Bachelor's Degree in Project Management, Information Technology, Civil/ Electrical/ Mechanical Engineering, Architecture, or an equivalent field recognized by the Government, from an accredited higher learning institution.
• Minimum 10 years of relevant working experience in physical development project management, operational system digitalisation and large‑scale facilities strategic planning.

Relevant Work Experience required:

• Project management, planning and execution of digitalisation and process automation projects.
• Project management for infrastructure development and branch refurbishment.
• Procurement management and project budgeting within public sector or corporate environments.
• Coordination with vendors, contractors, architects and engineers.
• Development and implementation of operational support systems such as SST, QMS, EDC and FMS.
• Monitoring multi‑location project execution and preparing progress reports for senior management.

JOB STATUS

Permanent.

All applications are strictly CONFIDENTIAL, and only shortlisted candidates will be called in forinterview. Applications are deemed UNSUCCESSFUL if there is no feedback from the EPF 2 MONTHS after the closing date of advertisement.