Head of Shared Service Centre, Finance

Key Responsibilities

Shared Service Centre Setup & Operations

• Lead the end-to-end setup of the Shared Service Centre (SSC) in Kuala Lumpur — including team design, recruitment, process transition, and governance framework.
• Collaborate with Group and Business Unit Finance teams to identify activities suitable for centralisation, ensuring smooth migration with minimal business disruption.
• Develop and implement standardised finance processes, policies, and controls across Procure-to-Pay, Order-to-Cash, Record-to-Report, Statutory reporting and Audit.
• Establish and monitor KPIs, SLAs, and performance dashboards to track service quality and efficiency.
• Devise allocation matrix to calculate appropriate service fees to recharge to respective BU
• Drive a continuous improvement culture within the SSC through process optimisation, automation, and system utilisation.
• Site manager for KL office and manage budget for SSC.

Finance Transformation & Process Alignment

• Conduct deep-dive reviews of existing finance processes across acquired entities to identify inefficiencies, risks, and opportunities for harmonisation.
• Define the target operating model and roadmap for finance centralisation and process standardisation.
• Partner with business finance leads to manage change and ensure alignment with the group finance strategy.

ERP Implementation & Data Migration

• Act as the finance process lead for ERP transformation — ensuring that future-state processes are aligned to system capabilities.
• Oversee data cleansing, mapping, and migration from legacy systems into the new ERP.
• Work closely with IT, project management, and finance teams to validate configurations, test workflows, and ensure readiness for go-live.

Leadership & Team Building

• Recruit, train, and mentor a skilled team to manage centralised finance operations.
• Establish a strong service-oriented culture focused on collaboration, accountability, and excellence.
• Develop succession and talent development plans to build long-term SSC capability.

Qualifications & Experience

• Degree in Accounting, Finance, or related discipline; professional qualification (e.g., CPA, ACCA, CA) preferred.
• Minimum 15 years of finance experience, with at least 8-10 years in a shared service or transformation leadership role.
• Proven track record in setting up or scaling a finance shared service centre, preferably in a regional or multi-entity environment.
• Strong process design and optimisation experience across key finance functions (AP, AR, GL, Reporting).
• Hands-on experience in ERP implementation, including finance module configuration, data migration, and UAT.
• Excellent stakeholder management skills with the ability to operate effectively across cultures and functions.
• Demonstrated ability to manage change and drive standardisation in a fast-paced, evolving organisation.