Head of System & Project Management

• The Head of Systems is responsible for the end-to-end ownership, governance, stability, performance and continuous improvement of the organisation's business application systems.
• The role will oversee key business-critical applications, including the UCD Core Financial System, AutoCount, XCally, and other financial, lending, collections, customer and operational systems.
• Working closely with the Digital Transformation Team, the Head of Systems will provide in-depth knowledge of existing systems, assess business and technical impacts, support system integration and testing, and ensure newly implemented solutions are successfully transitioned into stable business-as-usual operations.
• The role focuses primarily on business applications, system processes and related data, while infrastructure, servers, networks, telecommunications and end-user hardware remain outside the core scope, except where coordination is required.

1. Systems Strategy & Modernisation

• Develop and maintain the organisation's business application systems roadmap in alignment with business objectives and digital transformation priorities.
• Identify opportunities for system enhancement, integration, replacement or retirement.
• Lead and oversee the modernisation of the UCD Core Financial System.
• Evaluate technology solutions, vendors and implementation approaches based on business requirements, scalability, cost, risk and operational impact.
• Prepare and present system investment proposals, risks, recommendations and improvement plans to Senior Management.
• Ensure system enhancements and changes deliver measurable business value while minimising disruption to critical operations.

2. Application Ownership & Operational Performance

• Take overall ownership and governance of the organisation's business application systems.
• Ensure applications remain stable, reliable, secure, available and adequately supported.
• Work closely with system vendors, UCD and the Digital Transformation Team to continuously improve system functionality, workflows, configurations and performance.
• Identify and resolve system bottlenecks, recurring incidents, process inefficiencies and operational risks.
• Maintain comprehensive system documentation, including system inventories, business rules, integrations, dependencies and support procedures.
• Ensure critical system knowledge is retained within the organisation and is not overly dependent on individual employees or external vendors.
• Oversee major incidents, issue resolution, business continuity and disaster recovery readiness for business applications.

3. Business Requirements & Delivery Governance

• Act as the key liaison between business users, process owners, ITS, Digital Transformation teams and external vendors.
• Translate business requirements into clear and practical system specifications and functional requirements.
• Assess the impact of proposed changes across systems, processes, data and internal controls.
• Prioritise system enhancements based on business value, operational requirements, risk and urgency.
• Oversee the full delivery lifecycle, from requirements gathering and development through testing, deployment, implementation and post-implementation review.
• Ensure appropriate governance, approvals, documentation and change-control procedures are followed.

4. Data & Systems Integration

• Establish and maintain governance over system data quality, definitions, ownership and integrity.
• Oversee integration between business applications, data warehouses and reporting platforms.
• Ensure reliable and accurate data is available to support management reporting, analytics, automation and AI initiatives.
• Support data migration, reconciliation, historical data retrieval and system transition activities.
• Identify and address data gaps, inconsistencies and limitations within existing applications.
• Ensure data flows between systems are reliable, accurate and properly controlled.

5. Digital Transformation Collaboration

• Partner closely with the Digital Transformation Team on initiatives that impact existing systems, processes or data.
• Provide expert input on existing system capabilities, limitations, business rules, dependencies and integration requirements.
• Assess the operational and system impact of proposed transformation initiatives.
• Support system integration, testing, cutover, implementation and stabilisation activities.
• Ensure new solutions are practical, scalable, supportable and aligned with existing operational requirements.
• Take ownership of newly implemented systems once they transition into business-as-usual operations.

6. Testing, Deployment & User Readiness

• Oversee system testing, User Acceptance Testing (UAT), quality assurance and defect management.
• Ensure defects are properly documented, tracked, resolved and retested before deployment.
• Establish and confirm operational readiness prior to system go-live.
• Ensure process owners and business users are adequately briefed and prepared for system changes.
• Establish appropriate go-live, rollback, contingency and post-deployment support plans.
• Monitor system performance following implementation and ensure issues are promptly addressed.

7. Team & Vendor Management

• Lead, manage and develop the Systems Manager and Systems Support Team, providing clear direction, priorities and performance expectations.
• Build strong internal system capabilities and ensure effective knowledge transfer within the team.
• Manage relationships with key system vendors and technology partners.
• Monitor vendor performance, service levels, issue resolution and delivery against agreed requirements.
• Ensure appropriate vendor governance, documentation and escalation processes are maintained.

QUALIFICATIONS & EXPERIENCE

• Bachelor's Degree in Information Technology, Computer Science, Information Systems or a related discipline.
• Minimum 6–8 years of relevant experience in systems management, application management, technology delivery, project management or a related field.
• Minimum 2–3 years of experience in a systems leadership or management role, with experience managing teams and/or technology projects.
• Proven experience managing business-critical applications, preferably within financial services, lending, hire-purchase, collections or related industries.
• Strong understanding of application lifecycle management, system development, testing, integration, data management and technology project delivery.
• Experience in vendor management and third-party system governance.
• Strong understanding of business process mapping, requirements gathering, system impact assessment and change management.
• Experience with core financial, lending, collections or customer management systems will be highly advantageous.
• Strong stakeholder management and communication skills, with the ability to work effectively across business, technology and external vendor teams.
• Strong analytical, problem-solving and decision-making capabilities.

Benefits:

• Monday- Friday
• 930am-530pm
• 20-25 days annual leave
• Annual flexi plan allowance, mobile allowance..
• Medical benefit up to RM2,250, extended to family members including annual checkup, dental & optical
• Company Insurance & more..
• Location: Klang