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Head of Technology & Service Delivery (IT Industry)

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  • Posted 19 hours ago
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Job Description

1. Strategic Leadership & People Management

  • Direct Technology & Project Delivery: Lead high-performing teams across cloud, cybersecurity, systems, and networking to ensure seamless project execution.
  • Performance Excellence: Drive sales and technical teams toward exceeding KPIs through active performance monitoring and coaching.
  • Talent Development: Implement training initiatives and mentorship programs to upskill the workforce and build future leaders.

2. Commercial Growth & Financial Oversight

  • Business Strategy: Execute robust plans to capture new market opportunities and ensure sustainable profitability.
  • Revenue Generation: Own the full sales lifecyclefrom new customer acquisition to managing existing accountswhile consistently meeting quotas and maintaining healthy Gross Profit margins.
  • Market Expansion: Identify and penetrate new market segments to broaden the company's footprint.

3. Client Engagement & Solution Delivery

  • Consultative Selling: Build deep relationships with key stakeholders, utilizing technical assessments, demos, and tailored proposals to meet specific client needs.
  • Product Advocacy: Champion eXcel-as-a-Service offerings, ensuring product alignment with current market demands.
  • Cross-Functional Synergy: Collaborate across internal departments to deliver cohesive, high-value solutions to the end-user.

4. Ecosystem & Alliance Management

  • Strategic Partnerships: Cultivate and maintain strong ties with principals, suppliers, and technology partners to drive business growth.
  • Collaboration & Licensing: Oversee partnership agreements and licensing to ensure the company leverages the best available third-party technologies.

5. Market Intelligence & Product Innovation

  • Competitive Analysis: Monitor industry trends and competitor movements to keep the company's portfolio at the forefront of the market.
  • Product Lifecycle Management: Provide data-driven insights to scope new product lines, define pricing strategies, and forecast sales volumes.

6. Technical Expertise & Security Services

  • Security Evangelism: Promote advanced cloud and cybersecurity solutions while providing hands-on guidance for penetration testing and vulnerability remediation.
  • Presales Engineering: Lead technical presentations and assist in complex server sizing and configurations to support the sales process.

7. Operational Excellence & Reporting

  • Cost Optimization: Manage resources and daily operations to maximize value while maintaining strict cost controls.
  • Administrative Integrity: Ensure accurate reporting on business performance and project milestones.
  • Agility: Execute ad-hoc strategic tasks as directed by management to support evolving business needs.

More Info

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Job ID: 144576389