Head, Professional Services Delivery (Malaysia)

Head, Professional Services Delivery (Malaysia)

This role has been designed as 'Onsite with an expectation that you will primarily work from an HPE partner/customer office.

Job Description:

Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.

Applies expert subject matter knowledge to manage staff activities in solving most complex business/technical issues within established policies. Manages activities of exempt individual contributors (typically Expert/Master) and/or MG1s. Has accountability for a large multi-department area(s) or location(s) with significant impact on business unit results and organizational strategy. Acts as a key advisor to senior management on the development of overall policies and long-term goals of the organization. Plans, manages, and monitors high-end operational/tactical activities of Staff. Staff members primary focus is on either high-end tactical or broad strategic issues or a combination of both. Recruits and supports development of direct staff members. Position typically reports to Director or above.

Additional Guidance/Criteria: Manages and controls activities within a sub-region or Region Typically manages 10 or more direct reports. Span of Control guidelines may differ from these numbers.

• Manage team responsible for providing on-site hardware, systems, sub-systems and/or other applications support for customers according to contractual service levels.
• Overall responsibility for planning, recruiting, developing and utilizing technical consultants, project managers, and solution architects
• Plan, direct, and monitor high- end operational tactical activities of team.
• Set and drive team to meet business and operation targets.
• Handle cross-functional and cross-sub-region region escalations.
• Maintain strong relationship with customers and other functional managers.
• Act as a key advisor to senior management on the development of overall policies and long-term goals of the organization.
• Solve complex business/technical issues within established policies.
• Responsible to evaluate solutions and delivery effectiveness to provide a proactive environment.
• Consult on design, and delivery of HPE Solutions.
• Develop relationships with other HPE organizations and third parties for the smooth delivery of the e2e commitment during the Day 1 activities
• Provide leadership and mentoring across company as and when needed.

• Minimum Bachelor's degree or equivalent experience required.
• Typically 7 years of related experience in consulting companies with proven managerial abilities

.Work experience background involving project management, consulting & service delivery.

.You may have once been a service delivery manager in managing a large team, large complex projects and have the experience in managing P&L or/and cost in projects / organization.

.Proven success working with Project Managers

.Proven track record in direct people management, team building & mentoring

.Demonstrated capability in developing, & retaining delivery talent

.Demonstrable work experience in escalation & relationship management

.Strong presence & demonstrated ability to build, extend, & maintain relationships

.Experience in Data Centre transformation, modernization, relocation as well Hybrid Cloud environments is highly desirable

.Willing & able to travel when required

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity + 5 more

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Manager_2

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

No Fees Notice & Recruitment Fraud Disclaimer