Job Description: Healthcare IT Integration Engineer
Key Responsibilities
Basic Healthcare IT Project Delivery:
Lead the planning, execution, and closure of healthcare IT projects, including but not limited to electronic medical record (EMR) system connection, and medical device IT integration.
Collaborate with cross-functional teams (clinical staff, IT support, vendors) to define project scope, timelines, and resource allocation, ensuring adherence to healthcare-specific constraints (e.g., minimal disruption to patient care hours).
Conduct risk assessments for technical issues (e.g., data loss, system downtime) and implement mitigation plans; ensure all deliverables meet regulatory standards and client quality requirements.
Track project progress via tools, and provide regular status reports to stakeholders; resolve on-site technical bottlenecks (e.g., medical equipment connectivity failures) in a timely manner.
Healthcare IT Team Capability Building
Design and deliver role-specific training programs for junior IT engineers & field service engineer, focusing on healthcare-specific technical skills.
Establish a knowledge-sharing framework: create a repository of healthcare IT best practices (e.g., medical device IT integration guides) and organize regular workshops on technologies.
Mentor team members on project management methodologies tailored to healthcare projects.
Conduct regular on-site/client site visits to healthcare facilities to map end-to-end clinical workflows.
Interview clinical and administrative staff to assess current usage of IT products: identify pain points and unmet needs.
Proactively identify business opportunities: align client needs with additional services and collaborate with the sales team to propose solutions.
Channel Partner Capability Development
Design a partner enablement program: provide technical training, share sales collaterals (case studies of successful hospital implementations), and offer ongoing technical support.
Establish performance metrics for channel partners and conduct regular reviews to optimize collaboration; resolve partner challenges to ensure smooth project execution.
Service Marketing & Revenue Growth for Healthcare IT
Collaborate with the marketing team to develop healthcare-focused service messaging: highlight how our IT solutions address industry pain points.
Support sales initiatives by delivering technical demos to potential clients; prepare cost-benefit analyses to demonstrate ROI.
Identify opportunities to upsell/cross-sell services to existing clients.
Track service revenue performance against targets; analyze trends to refine service sales strategies and drive sustainable growth.
Requirements & Qualifications
Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field; Master's degree is a plus.
3+ years of experience in healthcare integration technical implementation, with hands-on experience with EHR/EMR systems (Epic, Cerner, or Meditech preferred) and healthcare regulatory standards (HIPAA, HITECH).
Project management certification (PMP, CAPM) or healthcare IT certification (CHCIO, CPHIMS) is highly desirable.
Strong technical skills: proficiency in network infrastructure, cloud computing (AWS/Azure for healthcare), medical device IT integration, and cybersecurity best practices for healthcare data.
Excellent client engagement skills: ability to communicate complex technical concepts to non-technical stakeholders (doctors, nurses, hospital administrators) and build trust-based relationships.
Experience with channel partner management and service revenue generation in the healthcare industry is a plus.
Ability to travel up to 30% (for client site visits and partner meetings).
