Help Desk Technician

1-3 Years

This job is no longer accepting applications

Job Description

Job Responsibility

Respond to incoming calls/chats/email promptly and professionally and initiate outbound calls when required.
Furnish precise and timely information to address customer inquiries effectively.
Efficiently resolve customer problems, complaints, or requests in a satisfactory manner.
Escalate intricate issues or complaints to higher-level support or supervisors as needed.
Develop and retain a profound understanding of the company's products, services, and policies.
Aid customers in product usage and troubleshoot any related issues.
Accurately document customer interactions in the company's database or CRM system.
Uphold high-quality service standards to ensure and enhance customer satisfaction.
Actively engage in continuous improvement, enhancing knowledge and skills through ongoing training and feedback mechanisms.

Job Requirements

Diploma in IT or related technical field.
Preferably with at least 1 years experience in the call center industry, a similar role is an advantage.
High customer and service orientation.
Well-developed communication and analytical skills.
Good knowledge of operating systems and relevant hard- or software.
Good problem-solving skills and focus on quality.
Serenity in challenging situations.

Job Benefits

Remuneration package:

Basic: Up to RM5000
Language allowance: RM300 (If any applicable)
Attendance allowance: RM100
KPI allowance: RM500
Note: Basic salary will be determined based on the candidate's years of relevant experience, skill set, and performance during the interview process.
Annual salary increment & performance bonus
Medical & hospitalization covered
EPF, SOCSO and EIS covered
External training will be provided and potential career progression opportunities

Working Hours