About The Team
Corporate IT is the backbone of our business. Our team helps the company to develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, youll help deliver seamless IT experiences and support to our internal employees by providing responsive helpdesk service, stable and reliable IT systems.
As a Helpdesk Engineer, under the Centralise License Admin team, you will be responsible for managing the software license and lifecycle according to a global policy, provide technical support in a fast-paced and demanding environment and develop methods to improve operational efficiency and accuracy.
Job Description
- Diagnose and resolve software license issues faced by end users; regularly update and maintain technical support documentation.
- Manage software license assets, keep track of inventory, and coordinate with vendors to ensure resource availability.
- Perform basic troubleshooting, and install, configure, and maintain software systems as required.
Requirements
- Diploma or degree in Computer Sciences, Information Technology or a related field preferred
- Competent at documenting standard operating procedures and knowledge articles
- Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities
- Enthusiastic and willing to learn in a fluid and fast-paced environment
- Passionate in IT technology and wants to make a difference with technology solutions
- Good interpersonal and communication skills to interact effectively at all levels
- Strong analytical and troubleshooting skills
