Host

Company Description Park Hyatt Kuala Lumpur is located at the country's most prominent historic site, occupying the top floors of Merdeka 118, the tallest skyscraper in Asia Pacific, and offering exceptional views from the city's highest point. The hotel delivers a refined and distinctive luxury experience inspired by Malaysia's rich cultural heritage and the evolving story of Kuala Lumpur. As part of Hyatt, a global hospitality leader, the property is committed to a culture of care, warmth, empathy, and respect. Team members are encouraged to bring their authentic selves to work, pursue growth at every career stage, and transform everyday stays into meaningful guest journeys. Park Hyatt Kuala Lumpur offers an inclusive environment where curious and innovative people can build long-term careers in hospitality.

Role Description The Host is a full-time, on-site role based at Park Hyatt Kuala Lumpur. The Host will welcome and seat guests, manage reservations and walk-ins, and ensure a smooth flow of service in the dining area. This role includes providing attentive guest service, coordinating with the Food & Beverage and culinary teams, and maintaining a clean, organized reception and waiting area. The Host will handle guest inquiries, support sales of menu items and special promotions, and assist with guest feedback and follow-up. The position also involves learning and adhering to hotel service standards, participating in ongoing training, and contributing to a gracious, professional atmosphere.

Qualifications

• Strong Communication skills, with the ability to interact clearly and confidently with guests and colleagues.
• Proven Customer Service skills, focused on creating welcoming, personalized, and respectful guest experiences.
• Ability to participate in and support Training activities, including learning brand standards and coaching peers when needed.
• Basic knowledge of Food & Beverage operations, including menus, dietary considerations, and service etiquette.
• Aptitude for Sales, such as promoting specials, upselling offerings, and supporting revenue goals.
• Previous experience in hospitality, restaurants, or guest-facing roles is preferred.
• Professional appearance, reliability, and the ability to work flexible hours, including weekends and holidays.
• Fluency in English; additional language skills are an advantage.