Hotel Receptionist - Malabar

Job description

• Perform all check-in and check-out tasks

Manage online and phone reservations

• Inform customers about payment methods

Register guests collecting necessary information (like contact details and exact dates of their stay)

• Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates, and amenities

• Respond to clients complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests needs

• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

• Maintain updated records of bookings and payments

Requirements and skills

• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role

Understanding of how travel planning websites operate, like Booking, Agoda and TripAdvisor

• Customer service attitude

Excellent communication and organizational skills

PREFERABLY MALAYSIANPOSSESS OWN TRANSPORT (MOTORCYCLE / CAR)

• CAN START IMMEDIATELY

Job Type: Full-time

Salary: RM2,

• 00 - RM2,200.00 per month
  
  Benefits:
• Maternity leave

Opportunities for promotion

• Parental leave

Schedule:

• Flexible hours

Rotational shift

Supplemental pay types:

• Overtime pay

Working hours :

• 9am - 5.30pm

3.30pm - 12am

Work Location : Swing & Pillows @ Malabar (53, Kampong Malabar, George Town, 10100 George Town, Pulau Pinang)

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM2,200.00 per month

Benefits:

• Opportunities for promotion

Schedule:

• Rotational shift

Supplemental Pay:
Overtime pay