Company Information
A F&B retail company is currently looking for a HR and Admin Manager role based in Mont Kiara. As the HR Manager of a newly launched F&B retail brand, you will be responsible for building and leading the HR function from the ground up. This role requires a dynamic and hands-on professional who can manage high-volume recruitment, develop HR policies, and foster a strong team culture across multiple outlets in a fast-paced, customer-centric environment.
Key Responsibilities
- HR Strategy & Policy Development
- Develop and implement HR policies, employee handbook, and SOPs tailored to F&B retail operations.
- Ensure compliance with local labor laws and food industry regulations
- Talent Acquisition & Onboarding
- Lead recruitment efforts for frontline staff (e.g., service crew, kitchen staff), outlet managers, and support roles.
- Manage high-volume hiring and onboarding processes to support rapid expansion.
- Training & Development
- Design and deliver training programs focused on customer service, food safety, and operational excellence.
- Support career development and upskilling initiatives for store-level and HQ employees.
- Employee Relations & Engagement
- Act as a trusted advisor for employee concerns, conflict resolution, and disciplinary actions.
- Drive employee engagement and retention strategies in a high-turnover environment
- Performance Management
- Implement performance appraisal systems and KPIs for retail and kitchen teams.
- Provide coaching and feedback to improve individual and team performance.
- Payroll & Benefits Administration
- Oversee payroll processing, attendance tracking, and leave management.
- Administer employee benefits and liaise with external vendors.
- HR Operations & Compliance
- Ensure compliance with labor laws, health & safety standards, and food handling regulations.
- Conduct audits and support outlet managers in maintaining HR standards.
- HR Systems & Reporting
- Set up and manage HRIS systems suitable for multi-location F&B operations.
- Generate HR reports and analytics to support business decisions.
Key Requirements:
- Min 5 years of experience in Human Resource Function
- Able to communicate, read and write in Mandarin.
- Experience in setting up a HR Department from ground would be added advantage.
- Experience in working in fast paced environment would be added advantage.
