HR Digital - Workday Specialist

1. System Configuration and Administration

Administer and maintain Workday configurations across modules such as Core HCM, Absence, Compensation, Recruitment, Time Tracking, Benefits, Learning, Talent Management and 3rd party integration with Workday.

Review, test and implement configuration changes to ensure alignment with HR policies, process requirements and digital governance standards.

Manage system releases and updates by conducting testing, validating functionality and documenting system changes.

Oversee Workday security administration including monitoring user access, maintaining role assignments and ensuring compliance with data confidentiality requirements.

2. Integration and Data Management

Oversee and maintain integrations between Workday and third-party systems.

Troubleshoot and resolve integration-related issues to ensure accurate, secure and timely data exchange via SFTP or API connections.

Manage encryption key setup, IP whitelisting and connectivity validation to ensure secure data transmission.

Maintain high data accuracy by conducting periodic audits, validating data integrity and enforcing master data quality standards.

3. Reporting and Analytics

Develop, enhance and maintain Workday reports and dashboards to support management decision-making and operational visibility.

Ensure reporting practices comply with data privacy regulations (e.g., PDPA) and corporate governance frameworks.

Design and manage standardized, ad hoc and strategic HR reports; enhance data visualization tools to support Group Human Resource Management planning and performance insights.

4. User Support and Empowerment

Provide Level 1 and Level 2 Workday support for team KPJ by ensuring timely issue resolution based on the agreed SLA.

Coordinate, document and track support activities, escalating complex issues to relevant technical teams as needed.

Support operations by managing escalations, monitoring user experience and driving improvements through proactive system enhancements.

5. Governance and Compliance

Ensure HRIS operations comply with data protection laws (e.g., PDPA) by implementing robust data accuracy, security and confidentiality controls.

Support internal and external HR Digital audits through accurate documentation, process traceability and timely evidence submission.

Maintain compliance with the HR Digital System Usage Policy, Data Privacy Policy and related SOPs.

Monitor and review system activities, access logs and data change records to ensure continuous compliance and system security.

6. Stakeholder Engagement and Collaboration

Serve as the liaison between HR business units, IT and external vendors to ensure alignment between business requirements and system design.

Manage vendor relationships, ensuring adherence to service-level agreements and timely issue resolution.

Partner with cross-functional teams to ensure smooth delivery of digital HR projects and system improvements.

7. Training, Documentation, and Knowledge Transfer

Conduct structured training sessions for HR and business users on system functionalities and updates.

Develop and maintain user manuals, SOPs and configuration guides to ensure operational consistency.

Mentor and coach team members through knowledge-sharing sessions on configurations, troubleshooting and HRIS best practices.

Conduct user training and briefing sessions to enhance Workday adoption and digital HR literacy.

8.Continuous Improvement and Projects

Identify and propose system or process improvements to enhance operational efficiency and user experience.

Participate in HR digitalisation projects, process automation and Workday enhancement initiatives.

Collaborate with HR, IT, and business stakeholders to optimize workflows through configuration and integration improvements.

Support the Head of HR Digital in executing group-level HR digitalisation strategies aligned with organizational goals.