Adecco's client is seeking a dynamic, business-oriented, and people-focused HR Retail Specialist to drive the end-to-end HR strategy for a luxury retail workforce. This role partners closely with Retail Operations and leadership teams to attract, develop, and retain high-performing retail talent while embedding a strong culture and delivering an exceptional consumer experience.
Key Responsibilities
- Manage the full lifecycle of retail talent, from recruitment and onboarding to career development, ensuring employees reflect brand values and are fully engaged.
- Lead end-to-end retail talent acquisition ensuring candidates reflect brand values, and luxury service standards
- Handle employee relations matters within the retail field, including disciplinary issues, conflict resolution, and compliance-related concerns
- Collaborate with Learning & Development and Brand Education teams to align product knowledge training with leadership, service excellence, and soft skills development
- Drive performance management processes, aligning qualitative service KPIs with commercial and sales targets
- Partner with Finance and Retail Operations to manage commission schemes, incentives, and retail compensation structures
- Develop and implement engagement initiatives to improve retention, morale, and employee loyalty in a competitive retail market
- Ensure compliance with local labour regulations, including working hours, payroll accuracy, incentives, and health and safety requirements
Requirements
- Bachelor's degree in Human Resources, Business Administration, or related field
- Minimum 3 years of HR experience in retail, hospitality, luxury, or high-touch service environments
- Hands-on experience in Industrial Relations, including disciplinary cases and employee disputes
- Understanding of retail KPIs and ability to link HR initiatives to business performance
- Strong stakeholder management, communication, and influencing skills
- Field-oriented, agile, and comfortable working directly with retail teams
