HR Services Operations (Employee Relations) Associate / Analyst (Korean Speaking)

Job Summary:

Support the delivery of employee relations services for external clients by assisting with case handling, documentation, and policy coordination. Operating within a client-facing BPO environment, this role helps ensure fair and consistent treatment of employees by managing inquiries, supporting investigations, and maintaining compliance with labor regulations. The ideal candidate is detail-oriented, empathetic, and committed to delivering responsive, high-quality support across diverse client contexts. Success in this role requires agility, attention to detail, and the ability to navigate complex service scenarios with professionalism and speed.

Key Responsibilities:

• Serve as a first-line contact for employee relations inquiries, concerns, and low-complexity cases raised by client employees or managers

• Assist in documenting complaints, disciplinary actions, and performance-related matters in accordance with client protocols

• Support investigations by gathering facts, organizing evidence, and maintaining accurate case records

• Provide guidance to client managers and employees on HR policies and workplace expectations, based on client-approved frameworks

• Escalate complex or sensitive cases to senior ER, legal, or client governance teams as appropriate

• Track case volumes, resolution timelines, and recurring themes to support reporting and trend analysis

• Contribute to the preparation of employee communications, policy updates, and training materials for client teams

• Coordinate with internal delivery teams to ensure timely and consistent service across geographies

• Support change-related activities such as role transitions, restructuring, or exit coordination

• Reinforce respectful workplace practices and client values in day-to-day interactions

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Job Qualifications:

• Bachelor's degree in Human Resources, Business Administration, Psychology or a related field.

• Minimum 1 - 3 years of experience in Human Resources, including at least 1 years specializing in employee relations or a comparable function within the Korean markets.

• Strong knowledge of labour laws, HR policies, and ethical workplace practices.

• Ability to handle sensitive and confidential information with discretion.

• Proven problem solving and conflict resolution abilities.

• Strong documentation and organizational skills.

• Fluent in English and Korean.

About Accenture

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