HRBP, Call Center

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

In this Role, you'll get to

• Act as a trusted advisor and partner to business leaders and stakeholders, providing strategic and tactical HR guidance that aligns with company objectives and growth initiatives
• Support employee engagement, inclusion, and wellbeing initiatives that foster a caring and collaborative work environment
• Manage Employee Relations (ER) and Industrial Relations (IR) matters with professionalism, empathy, and compliance to local labour law, ensuring fair outcomes and maintaining a positive workplace culture
• Partner with business leaders to drive performance management, talent development, and organizational effectiveness, ensuring alignment with business needs.
• Drives HR functional excellence and process improvement spanning across recruitment, payroll administration, performance and rewards, employee relations, learning and culture as well as HR system operations.
• Take ownership of ad-hoc HR projects or cross-functional initiatives to strengthen business partnership and HR impact.
• Serve as advocate of corporate cultures and core values, EVP and talent Initiatives
• Build credibility and rapport with employees at all levels, creating an approachable HR presence that balances business priorities with people-first support.
• Perform any other HR responsibilities or ad-hoc cross functional assignments as needed

What you'll Need to Succeed

• Bachelor's Degree in Human Resource, Business Administration or any other related discipline
• Minimum 5-6 years relevant experience with independent HRBP management exposure
• Strong interpersonal skills — an extroverted, approachable, and empathetic communicator who builds trust quickly and positively influences stakeholders
• Strong HR acumen, preferably from call center, BPO or e-commerce industry. Working background in MNC establishment will have an added advantage
• Good HR competencies and well versed with local employment regulations / labour law.
• Multi-cultural stakeholder management skills and effective problem solving
• Good written and communication skills, ability to interface effectively with different level of people
• Agile, CAN-DO attitude with growth mindset
• Proactive, self-driven, and able to work independently while maintaining strong collaboration with the wider HR team

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What's more

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!