Role Purpose
- Supports in the operations and administration of the human resources activities, ensuring timely and comprehensive HR operations tasks completion.
- Supports across all HR operations matters and ensuring operational excellence for all HR tasks.
- Ensure Right at First time tickets resolution, on time, within scope while maintaining quality standards and employees satisfaction.
- Support in HR related projects related as and when required.
Responsibilities
- Responsible to manage the scope of work in the HR Operations Service Catalogue and process data according to defined standards (policies, governance, processes, standard operating procedures (SOP), systems), managing employees requests, HR operational tickets, and approval workflows.
- Support Employee and Manager query handling: explaining HR policies, procedures, laws, and standards to employees, addressing employee relations issues, and processing all personnel action forms according to HR operations scope of work.
- Accountability for providing the relevant information, communicating, and carrying out training courses to transfer knowledge to HR operations team members (new and existing).
- Support Centers of Excellence (CoEs), Human Resource Business Partners (HRBPs), and business with HR operational matters.
- Implement HR Policies and Procedures and ensure that these best practice policies and procedures area are adhered to and are compliant with employment legislation.
- Providing excellent customer service to stakeholders.
- Coaches and supervises new employees and existing team members on employee data management process and ensures it remains up-to-date and complete in support of internal and external compliance requirements.
- Support the implementation of HR projects/initiatives, new technology / application implementations, or alike as and when required.
- Support both external and internal audits ensuring accuracy and timeliness of HR operations activities, while maintaining compliance.
Professional Experience
- Bachelor's degree preferred.
- Minimum 1 year of HR related experience, preferably in HR operations or shared service experience.
- Knowledge of end-to-end HR processes to ensure efficiency and optimization preferred.
Specific Skills & Knowledge
- Good working knowledge of applicable labour laws and regulations related to HR functions
- Good organizational and negotiation skills.
- Able to absorb and apply knowledge to give correct advice on standard policies and procedures.
- Strong knowledge and proficiency of MS Office skills.
- Language proficiency in English and other languages as well.
Added Advantages
- Language speaker; French, German, Italian
- Open to work shift work to support Global Operations
- Familiar with SAP System
