ADDRESS CUSTOMER INQUIRIES REGARDING PRODUCTS, SERVICES, AND TECHNICAL ISSUES THROUGH VARIOUS INTERACATIONS SUCH AS INBOUND CALLS , EMAIL, AND LIVE CHAT.
MANAGE AND COORDINATE CUSTOMER SERVICE REQUESTS, INCLUDING SCHEDULING REPAIRS AND MAINTENANCE TASKS. HANDLE WARRANTY CLAIMS, PROCESS REPAIR ORDERS, AND KEEP CUSTOMERS INFORMED OF THEIR REQUEST STATUS WHILE PROVIDING COST ESTIMATES FOR NON-WARRANTY REPAIRS.
COLLECT AND ANALYZE CUSTOMER FEEDBACK, COMPLAINTS, AND SUGGESTIONS. RESOLVE ISSUES PROMPTLY, ENSURING CUSTOMER SATISFACTION AND SERVICE IMPROVEMENTS.
IDENTIFY OPPORTUNITIES TO UPSELL ADDITIONAL PRODUCTS, SERVICES, AND EXTENDED WARRANTIES.
Job Requirements
SPM AND ABOVE IS ENCOURAGED TO APPLY.
FLUENT IN ENGLISH AS THE PERSON NEED TO DEAL WITH ENGLISH SPEAKING CLIENTS.
BASIC MALAY REQUIRED
WILLING TO WORK ON ROTATIONAL SHIFT ( 5.5 DAYS WORKS A WEEK)
MONDAY -FRIDAY (7.30 AM -6 PM) & ( 8 AM -5 PM)
ABLE TO PHYSICAL WORK IN THE OFFICE AT PETALING JAYA
AVAILABLE TO START WORK BY AUG 2024
Job Benefits
BASIC SALARY M2200 + KPI UP TO RM 200
EPF, SOCSO
12 DAYS OF ANNUAL LEAVE AND 14 DAYS OF MEDICAL LEAVE
