Implementation & Technical Engineer

The Implementation and Technical Engineer plays a hybrid role encompassing both project execution and technical support responsibilities. This position is vital in deploying, integrating, supporting, and maintaining their brands imaging and other healthcare informatics solutions. The engineer will manage technical deployments, handle infrastructure setups, resolve complex system issues, and work collaboratively with clients and internal stakeholders to ensure successful implementation and long-term system performance.

Job Responsibilities:

1. System Deployment & Integration:

Lead and support the installation and configuration of Synapse® Enterprise Imaging systems, including PACS, VNA, and 3D modules, at customer sites.

Implement hardware infrastructure (servers, storage, networking) and software components, ensuring compatibility with HIS/RIS and other clinical systems.

Configure systems to meet healthcare data security, redundancy, and regulatory compliance standards (e.g., HIPAA, GDPR).

2. Technical Support & Maintenance:

Provide Tier 2/3 on-site and remote technical support during and post-deployment phases.

Perform preventive maintenance and health checks on systems to ensure optimal uptime.

Troubleshoot and resolve technical issues involving DICOM, HL7, network, and system performance.

3. Client Engagement & Customization:

Engage directly with clients to gather technical requirements and translate them into effective configurations and solutions.

Customize systems to meet clinical workflow and compliance needs based on site-specific requirements.

4. Documentation & Reporting:

Maintain accurate documentation of configurations, deployments, system changes, and support logs.

Contribute to internal knowledge bases, user guides, and support manuals.

Support technical reporting for compliance audits, project reviews, and service-level agreements.

5. Continuous Improvement & Learning:

Stay up to date on their system products, DICOM/HL7 standards, cybersecurity best practices, and healthcare informatics trends.

Participate in product and technical training sessions and support internal knowledge-sharing.

MUST TO HAVE:

1. Degree in computer science or information technology or other related (preferable but not essential)
2. Minimum 2 - 3 years relevant experience in IT Technical Support or related roles, particularly in the following areas -
3. Window Server, virtualization, storage, and backup/recovery.
4. Networking troubleshooting: DNS, routing, firewalls, ports, and connectivity
5. application troubleshooting using logs, services, and basic database knowledge (SQL)
6. Willing to travel outstation (possess own car is required).