We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.
We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.
Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities.
O
bjectives of the Position
- Managing and maintenance of import export and customs operations, handling relevant administrative activities, reporting, and documentation processes for the assigned countries
- Archiving all applicable documentation in accordance with company and regulatory guidelines
- Proactively escalate cases of deviations in transportation activities to bring shipment back on track in meeting defined and agreed delivery dates
- Meet defined service levels and any agreed qualitative requirements pertaining to core transportation and documentation scope of work
- Support monitoring and evaluation of service provider's performance referring to agreed KPIs and conduct periodic quality reviews
What Does The Role Involve
- Responsible for logistics fulfilment processes (including SAP TM maintenance and process adherence) for all import and export shipments by working closely with the country import export & customs teams and hub-based overseas delivery services community
- Responsible for analyzing issues and manage where possible, escalate to country and/or Hub import export & customs teams for attention or improvements required
- Non-conformances management (NCM) and issue log maintenance and ensure reported issues are addressed with corrective action (if applicable)
- Consolidate, prepare and verify import export & customs operational reports to management and other relevant stakeholders
- Participate in system and new process flow testing where required
- Initiate continuous improvement initiatives and issue resolution of supply chain issues pertaining inbound and outbound transportation management on behalf of assigned countries.
- Participation in import export community meetings / activities where required and support service provider management and service delivery performance in assigned countries from global services hub
- Other tasks and activities as assigned, relevant to the competency and skillset of this role and for development purposes
What You Need Is
- Degree / Diploma (with relevant work experience) in Logistics/Supply Chain/Business Management or related field
- 3-5 years in handling Import/Export logistics with customs and trade compliance background, liaison with logistics service providers. Experience in SAP and chemical industry preferred
- Efficient in MS Office applications such as Excel, PowerPoint and Word
- Knowledge in SAP system (Transport Management & Material Management Module) preferred.
- Ability to work independently on problem solving and identifying solutions.
- Good command of written and spoken English is necessity.
The BASF Service Hub Kuala Lumpur (BASF Asia-Pacific Service Centre Sdn Bhd) is strategically located in the capital city of Malaysia. Since its inception in 2005, the hub has expanded from 130 employees to over 1,300 employees currently and is expected to keep growing. As an ISO 9001:2005 certified organization, the Service Hub Kuala Lumpur is committed to delivering high quality expertise and services in finance, people, supply chain, EHSQ (environment, health, safety, quality), product safety and digital. We take pride in providing our business services to BASF companies and affiliates across 20 markets in the Asia Pacific region and beyond. Moreover, we offer our services in 8 different languages to cater to the diverse needs of our stakeholders. Our focus on competency and technology-driven solutions allows us to consistently deliver exceptional services, thereby contributing to the success of our businesses. BASF also has two other regional hubs located in Berlin, Germany, and Montevideo, Uruguay, which cover the European and American regions.
BASF Service Hub Kuala Lumpur was recognized with nine prestigious awards in 2024, reflecting its commitment to creating a vibrant, inclusive, and empowering workplace. These awards include winning the title of Operational Excellence in HR at the GBS Asia Awards 2024, multiple accolades at the Life at Work Awards 2024, where the hub was recognized as First Runner-up for Workplace Excellence (International Organization) and CEO Champion (International Organization), as well as Second Runner-up for Best International Organization. The hub also won the title for Excellence in Learning Tech Advancement System and a Certificate of Excellence in Talent Management and Leadership at the HRD Awards 2024. Furthermore, the hub secured a Bronze Award for Excellence in Digital Transformation at the HR Excellence Awards 2024 and received a Bronze Award for Human Resources Impact and an Honorary Award for Creative Talent Management Impact at the SSON Impact Awards Asia 2024.
At BASF, we create chemistry for a sustainable future. Our ambition: We want to be the preferred chemical company to enable our customers green transformation. We combine economic success with environmental protection and social responsibility. Around 112,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio comprises, as core businesses, the segments Chemicals, Materials, Industrial Solutions, and Nutrition & Care; our standalone businesses are bundled in the segments Surface Technologies and Agricultural Solutions. BASF generated sales of 65.3 billion in 2024. BASF shares are traded on the stock exchange in Frankfurt (BAS) and as American Depositary Receipts (BASFY) in the United States. Further information at www.basf.com.
