Company Description
EQ Kuala Lumpur is a luxury five-star hotel that uniquely blends heritage with modern innovation, reimagining the legacy of the iconic Hotel Equatorial. Since reopening in 2019, the hotel has earned multiple awards, including recognition as the No.1 Best City Hotel in Malaysia by Travel + Leisure Luxury Awards Asia Pacific. Renowned for exceptional service, sustainable design, and a vibrant workplace culture, EQ is an industry leader in hospitality. At EQ, team members are empowered to deliver personalized and creative solutions while working in an environment that values respect, teamwork, and professional growth. Joining EQ means being part of a team shaping modern hospitality with a heritage of excellence.
Role Description
The In-Room Dining Manager is responsible for overseeing the organization, management, administration, and overall operations of the In-Room Dining department. This role is critical in ensuring the delivery of high-quality products and exceptional service standards. The Manager is also expected to drive revenue, control costs, support budgeting processes, and maintain productivity while consistently upholding service excellence.
Key Responsibilities:
- Oversee all aspects of the daily operations of the hotel's In-Room Dining department, ensuring efficiency, quality, and service excellence.
- Ensure exceptional guest experiences by promptly and professionally handling guest feedback, concerns, and complaints.
- Monitor, analyze, and control budgeted and forecasted revenue, payroll, and cost of goods to maximize profitability.
- Develop and implement strategies to drive revenue growth, enhance guest satisfaction, and improve operational efficiency.
- Ensure all team members consistently meet established service standards through continuous training, coaching, and performance management.
- Conduct regular evaluations of staff performance, including service audits, and provide constructive feedback and appraisals.
- Maintain strict adherence to hygiene, safety, and quality standards in line with company policies and regulatory requirements.
- Prepare and present operational reports, forecasts, and performance analysis to senior management.
- Foster a positive and professional work environment that encourages teamwork, accountability, and continuous improvement.
Qualifications
- Diploma or Degree in Hotel Management or a related field.
- Minimum of 3 - 4 years of experience in Food & Beverage operations, with at least 1 year in an Assistant Manager or similar supervisory role preferred.
- Prior experience as an In-Room Dining Manager or in a similar role within the hospitality industry is an added advantage.
- Strong communication and interpersonal skills, with the ability to communicate professionally and effectively in both English and Bahasa Malaysia with a diverse range of guests.
- Mature, service-oriented individual with strong problem-solving and decision-making abilities.
- Up-to-date knowledge of food and beverage trends, industry standards, and best practices.
- Proficient in Microsoft Office and familiar with restaurant management systems and POS software.
- Ability to work independently as well as collaboratively within a team environment.
- Passionate about the hospitality industry with a strong commitment to delivering exceptional guest experiences.
- Demonstrated leadership skills with the ability to motivate, train, and develop team members.
