With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
Are you a dedicated hospitality professional with a passion for delivering refined, personalized dining experiences and a talent for exceeding guest expectations We invite you to bring your expertise to our prestigious 5star luxury hotel, where excellence, elegance, and innovation define every moment. As our InRoom Dining Manager, you will oversee the seamless coordination and execution of inroom dining service, ensuring every order is presented with precision, timeliness, and the highest standards of luxury. This is an exciting opportunity to lead a dynamic team, elevate our inroom dining operations, and craft memorable experiences that embody the artistry and prestige of hospitality at its finest.
What will I be doing
As the In-Room Dining Manager, you will be responsible for performing the following tasks to the highest standards:
Operations
- Oversee daily inroom dining service, ensuring timeliness, accuracy, and adherence to Forbes and WA brand standards.
- Monitor guest interactions to guarantee precise ordertaking, prompt delivery, and personalized service.
- Supervise setup of trolleys, trays, and amenities in line with service standards.
- Enforce opening and closing procedures to maintain readiness and efficiency.
- Ensure cleanliness and proper functioning of equipment, pantries, minibars, and service areas.
- Coordinate with Kitchen, Stewarding, and other departments for seamless service flow.
- Manage minibar operations, including replenishment, inventory control, and billing accuracy.
- Conduct spot checks of amenities, trolleys, and setups to ensure consistency.
- Guarantee 24hour telephone coverage for guest requests with minimal wait times.
Culture
- Lead by example, demonstrating integrity, professionalism, and guestfocused service.
- Promote a collaborative, inclusive, and respectful workplace.
- Foster team engagement through open communication, recognition, and support.
- Encourage creativity and ownership to drive continuous improvement.
- Show genuine care for team wellbeing and professional growth.
Administration
- Prepare weekly duty rosters and manage shift allocations for optimal coverage.
- Maintain a detailed daily logbook of operations, guest feedback, and team matters.
- Monitor and update SOPs in alignment with brand requirements.
- Utilize POS and inventory systems for order management, billing, and reporting.
- Support departmental reporting on sales, guest feedback, and performance metrics.
- Conduct regular inventory checks to maintain par stock levels.
- Report maintenance or operational issues promptly for resolution.
Financial
- Monitor labor costs and operating expenses to align with budget.
- Identify costsaving opportunities and implement efficiency improvements.
- Lead upselling and suggestive selling to maximize revenue.
- Evaluate promotions and adjust strategies to enhance profitability.
- Ensure effective stock control of minibar and inroom supplies.
Guest & Team Experience
- Fulfill guest requests promptly, exceeding expectations.
- Handle complaints with urgency, professionalism, and effective recovery.
- Collect and act on guest feedback to improve service.
- Coach and empower team members to deliver personalized, memorable experiences.
- Conduct onthejob training to build service and product knowledge.
- Build rapport with VIP and regular guests, recognizing preferences and occasions.
Communication
- Lead daily briefings to share updates, goals, and guest priorities.
- Maintain open communication with other departments to ensure efficiency.
- Represent the outlet professionally in interdepartmental meetings.
- Keep team informed of service changes, promotions, and procedures.
- Encourage feedback and ideasharing within the team.
Other Duties
- Design and deliver training modules on service excellence, upselling, and grooming.
- Conduct performance appraisals and identify development needs.
- Ensure compliance with safety, hygiene, and sanitation regulations.
- Assist with recruitment, onboarding, and orientation of new team members.
- Undertake additional assignments or projects as directed by F&B leadership.
What are we looking for
An In-Room Dining Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Required
- 35 years of management experience in Food & Beverage operations, ideally within luxury hotels.
- Proven success in leading inroom dining teams and delivering high service standards.
- Strong leadership and team management skills, with the ability to mentor and develop talent.
- Excellent communication and interpersonal skills to engage guests and collaborate across departments.
- Proficiency with POS and property management systems (e.g., Opera, MICROS).
- Knowledge of current and emerging food & beverage trends in Southeast Asia, with the ability to anticipate future developments.
- Comprehensive understanding of modern F&B management principles.
- Indepth knowledge of luxury service standards, including Forbes and WA brand expectations.
- Expertise in budgeting, inventory management, cost control, and revenue optimization.
- Strong problemsolving and decisionmaking abilities under pressure.
- Exceptional organizational skills, attention to detail, and ability to manage multiple priorities effectively.
What will it be like to work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Work Locations
Waldorf Astoria Kuala Lumpur
Schedule
Full-time
Brand
Waldorf Astoria Hotels & Resorts
Job
Room Service
