Inbound Sales Representative (Mandarin/Cantonese speaker)

Responsibility:

• Analyse and identify customer's needs and match against IT hardware products.
• Sell IT hardware products to customers via inbound channels i.e Calls, Chats, Emails etc and Follow-up.
• Able to write and explain recommended product solution, up-sell and cross-sell in a Tele, Chat and Email environment.
• Communicate professionally with customers regarding current promotions and product upgrades and new product launches.
• Building and maintaining sales pipelines followed by accurate forecasting and sales revenue closures.
• Daily Sales Pipeline and Activity to be updated in CRM and maintained.
• Follow up with customers to solicit further sales, respond to sales enquiries.
• Maintain professional customer services via verbal and in written communication.
• Adhere to sales process, pipeline management, ethics and compliance.
• Achieve Sales Quota across products lines.
• Team-Player, Flexible and able to work on Shift-Rotation.

Requirements:

1. Strong verbal and written skills in English and Mandarin/Cantonese
2. Commercial sense, problem solving and negotiation skills.
3. Around 1 year of inside sales experience will be an added bonus.
4. Able to work onsite on Petaling Jaya, Selangor
5. Working knowledge of Microsoft Office Suite and CRM tools.
6. Able to type at least 35 WPM with proper spelling and grammar
7. Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence