Join Aspiro, a top MSC Status company and one of GRADUAN's Top 3 Most Preferred Employers in Malaysia Shared Services. At Aspiro, we value creativity, personal growth, and innovation.
As our Incident Management take charge of IT incidents, ensure quick resolution, and maintain service continuity for global operations.
Why Aspiro:
- Work with the Best Tools: Use top-tier technologies and stay ahead of the latest infrastructure trends.
- Support When It Matters: While flexibility is our standard, we value your readiness to address critical incidents when needed.
- Supportive and Dynamic Workplace: Enjoy a vibrant work environment with gym subsidies, casual attire, and plenty of engaging employee activities.
- Growth and Security: Benefit from professional development training and comprehensive coverage, including EPF, SOCSO, and EIS.
What you'll do:
- Lead the incident management process, ensuring timely identification, escalation, and resolution of IT incidents.
- Serve as the main point of contact for senior management in case of major IT system issues. Ensure adherence to established escalation protocols and provide transparent updates.
- Lead incident calls, organize internal and external teams, and facilitate diagnostic efforts and action plans.
- Lead the creation of quality Root Cause Analysis (RCA) reports after incident resolution, ensuring timely submission to stakeholders.
- Champion ongoing process improvement cycles, evaluating performance, activities, roles, responsibilities, policies, and supporting technologies to ensure optimization and efficiency.
What We're Looking For
- Bachelor's degree in IT, Computer Science, or a related discipline; relevant certifications (e.g., ITIL, COBIT, PMP) are a plus.
- Minimum of 6 years of experience in IT incident management, with at least 5 years in a professional services environment. Proven track record in managing critical incidents and projects.
- Proficiency in Mandarin (required for China support) and Bahasa Malaysia (required for Indonesia support).
- Excellent multitasking, time management, and organizational abilities.
- Willingness to provide after-hours support during major incidents and outages, including availability on public holidays as needed.
If you're keen on this opportunity with Aspiro, here's what you need to do next:
- Click on quick apply to submit your application promptly.
- For more career opportunities with Aspiro, visit our career website at: https://www.aspiro.co/career/
- You can also reach out to us directly at 603-2262 0800 for further inquiries or information.
Ready to take ownership of critical IT incidents Apply now and join a team that values your expertise!
