This role is accountable for managing large-scale and complex IT projects, overseeing all phases from initiation to completion. The Project Manager ensures each project aligns with the organization's strategic priorities, objectives, and requirements. Key responsibilities include leading project teams, engaging with stakeholders, managing risks, allocating resources, resolving conflicts, and adhering to the IT Project Management framework and PMO processes.
Responsibilities
Execution and Support of Project Governance Structure:
- Project Initiation and Planning involve defining the project scope and preparing all related documents to ensure that the project objectives are clearly outlined, as well as establishing a comprehensive Project Charter and Project Management Plan. At minimum, the Project Management Plan must include defined information such as goals and project objectives, success metrics, stakeholders and their roles, scope and budget, milestones, deliverables and project dependencies, the project timeline and schedule, and the communication plan.
- Risk Management: Identifying potential risks and issues, and implementing mitigation plans to ensure project success and adherence to timelines.
- Stakeholder Management: Collaborating with various stakeholders, including IT Tower Leads, Enterprise PMO and Executive Committee (Senior Management team), and other departments, to ensure effective communication and alignment throughout the project lifecycle.
- Budget and Resource Management: Monitoring project budgets, allocating resources efficiently, and optimizing resource utilization.
- Quality Assurance: Implementing quality control measures to deliver high-quality project outcomes and ensuring compliance with industry standards and company policies.
- Change Management: Assessing the impact of project changes, managing change requests, and facilitating smooth transitions.
- Team Development: Mentoring and guiding project team members, fostering a collaborative work environment, and encouraging professional growth.
- Performance Monitoring: Tracking project progress, evaluating key performance indicators, and reporting project status to the Head of IT PMO and relevant stakeholders. The report(s) will tie back to the IT Project Portfolio Management Reports to be prepared by the IT PMO on a regular basis.
IT PMO Process Improvement
Supports the Head of IT PMO in the development, maintenance and continuous improvement of:
- IT PMO best practices policies and processes inclusive of project management controls, playbooks and templates;
- Project financial management principles and practices, where relevant;
- Project reporting processes and standards;
- Demand and prioritization processes as they relate to projects.
Perform appropriate duties as assigned by the Head of PMO.
Qualifications
- A Bachelor's degree in Information Technology, or a related field.
- A Project Management Professional Certification, either PMP or Prince2.
- Minimum 5 - 10 years of experience in project implementations for IT projects.
- Familiar or has work experience with Agile/Scrum methodologies is an advantage
- Work experience in the Insurance/Takaful landscape is an advantage.
- Good understanding and is an experienced practitioner of Project Management methodology, including PMBOK or Prince2. Familiarity with Agile or Scrum methodologies is an advantage.
- Practical experience in running large complex IT projects, preferably within the Insurance/Takaful or Banking sector.
- Ability to grasp complex technical concepts easily and be able to participate in high-level technical discussions would be a strong advantage.
- Skills: The ability to communicate effectively at all levels of the organization from the Executive Committee to operational personnel, being a self-starter who can multi-task across multiple work streams, demonstrating good oral and written proficiency in Bahasa Malaysia and English, and being proficient in project management and office automation tools such as MS Project and Jira.
