Information Technology Support Engineer

Information Technology Support Engineer

Avensys is a reputed global IT professional services company, and our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. And we service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking for Information Technology Support Engineer. This is an exciting opportunity to expand your skill set, achieve job satisfaction, and work-life balance. More details as below.

Job Description:

We are looking for a Desktop Service Engineer to provide day-to-day technical support to end users and ensure smooth operation of desktops, laptops, peripherals, and workplace IT services.

Key Responsibilities:

• Provide L1/L2 desktop and laptop support to end users.
• Troubleshoot hardware, software, operating system, and connectivity issues.
• Install, configure, and maintain Windows desktops/laptops and applications.
• Support users with Microsoft Office 365, Outlook, Teams, and other business applications.
• Troubleshoot printers, monitors, docking stations, keyboards, mice, and other peripherals.
• Perform software installation, configuration, patching, and basic system maintenance.
• Handle user account, password, and access-related issues in coordination with the relevant teams.
• Log, track, update, and resolve incidents through an IT Service Management / ticketing system.
• Escalate complex issues to the appropriate infrastructure, network, security, or application teams.
• Maintain IT asset records and assist with desktop/laptop deployment and replacement.
• Provide onsite/remote technical assistance and ensure timely resolution of user issues.
• Follow IT support procedures, SLA requirements, and security best practices.

WHAT'S AN OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [Confidential Information] Your interest will be treated with strict confidentiality

CONSULTANT DETAILS

Consultant Name: LAVANYA M S

Reg No: 201201037177

Avensys Consulting Sdn Bhd